Senior Customer Success Manager - Energy Management Services (EMS) [Remote]

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Customer Success Manager – Energy Management Services (EMS) in the United States.

This role sits at the intersection of customer success, energy optimization, and sustainability-driven innovation, supporting enterprise clients in maximizing the value of advanced Energy Management Services solutions. You will own strategic relationships with key customers, guiding them through onboarding, adoption, and long-term value realization. Acting as a trusted advisor, you will help organizations improve energy efficiency, reduce costs, and meet sustainability objectives through data-driven insights and operational best practices. The position requires close collaboration with internal teams across product, sales, engineering, and operations to ensure seamless service delivery. You will also play a key role in identifying growth opportunities within existing accounts while safeguarding customer satisfaction and retention. This is a high-impact, client-facing role in a fast-paced, innovation-focused environment where energy and sustainability outcomes matter.

Accountabilities

• Serve as the primary strategic contact for enterprise EMS clients, building and maintaining long-term relationships with senior stakeholders and decision-makers.
• Drive onboarding, adoption, and ongoing engagement of Energy Management Services solutions to ensure customers achieve measurable business and sustainability outcomes.
• Develop and execute customer success plans aligned with client objectives, focusing on energy efficiency, cost optimization, and ESG performance.
• Monitor customer health metrics, proactively identify risks, and implement retention strategies to ensure high satisfaction and renewal rates.
• Partner cross-functionally with Sales, Product, Engineering, and Operations teams to deliver a cohesive and high-quality customer experience.
• Lead executive business reviews (QBRs), presenting performance insights, KPIs, ROI, and value realization outcomes.
• Identify upsell and cross-sell opportunities within existing accounts to support revenue growth and long-term partnerships.
• Act as the voice of the customer, providing structured feedback to influence product roadmap and service improvements.

Requirements

• Bachelor’s degree in Business, Engineering, Sustainability, or related field.
• 7+ years of experience in Customer Success, Client Services, or Enterprise Account Management roles.
• Proven experience managing complex, enterprise-level customer relationships with measurable retention and growth outcomes.
• Strong analytical ability to interpret energy data, operational metrics, and performance dashboards.
• Excellent communication and presentation skills, with confidence engaging executive-level stakeholders.
• Familiarity with energy efficiency concepts, sustainability frameworks, ESG reporting, or carbon reduction initiatives is highly desirable.
• Experience working with CRM and customer success platforms (e.g., Salesforce) in fast-paced, cross-functional environments.
• Strong strategic thinking, problem-solving, and customer-centric mindset with a focus on long-term value delivery.

Benefits

• Competitive salary range: $126,900 – $135,100 + performance-based incentives
• Medical, dental, and vision insurance coverage
• 401(k) retirement savings plan
• Paid time off, holidays, and paid learning days
• Employee assistance program (EAP)
• Remote work flexibility within the United States
• Opportunity to work in a sustainability- and innovation-focused domain
• Collaborative, growth-oriented environment with strong career development opportunities

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.