Community Manager 200 Wrenn Drive, Cary, North Carolina

Overview Avanath is proud to be named one of the top property management companies to provide affordable housing for the workforce. Cultivating the American Dream is the purpose that binds the Avanath team. At Avanath, every day is an opportunity to make a difference in someone's life. Whether it is helping residents call one of our communities home, providing excellence in customer service, or championing our workforce, we are committed to creating an unforgettable experience as a great place to live, work, and be. The Role This role oversees the community in an efficient and profitable manner through fostering an environment of satisfaction and well-being for residents and associates, consistent with the goals and objectives of the company and community owners. An Aptitude for Connecting - Must possess a strong sense for creating a community, as well as the drive to go the extra mile to create a positive experience for all residents and staff. Success is driven by the relationships built within communities, vendor partners, and regulatory and social services partnerships. An Authentic Attitude - Consistently demonstrate an open and professional attitude when accessing and resolving resident and staff concerns. Includes seeking resources throughout the organization via support services and senior leadership. An Approach that is Positive and Professional - Consistently demonstrate an approach of active listening and support integral to Avanath’s success, ensuring residents and staff feel seen, heard, and valued. Key Accountabilities Resident Relations + Customer Service Ensure a positive experience for the entire resident life‑cycle - from move‑in to move‑out. Implement a system for providing all necessary services to residents, including prompt acknowledgment and action on complaints. Act as advocate for residents, communicating concerns to senior leadership. Serve as a resource center for residents on matters affecting their living experience. Responsible for resident events and retention programs. Refer residents to appropriate services and agencies. Maintain a secure confidential file for each resident. Understand the community’s financial health by regularly reviewing budget comparisons. Generate financial growth through marketing, leasing, and additional revenue lines. Manage budgets, rent rolls, projections, and occupancy goals. Achieve 0% rent delinquency. Prepare and produce monthly reports and financials accurately and timely. With Regional Manager, prepare the Property Annual Operating Budget. Prepare and submit subsidy vouchers (when applicable). Oversee large capital projects and coordinate among departments (when applicable). Challenge team members to higher performance through clear goals. Coordinate on‑site operations, including vendor relationships and compliance matters. Promote high‑performing team execution via feedback, training, and development. Encourage collaboration, build trust, and ensure transparent communication. Conduct regular employee performance assessments and address performance issues. Respond promptly to staffing concerns, maintenance conditions, residence problems, security breaches, and emergencies. Create and supervise personnel schedules for operational efficiency. Maintain impeccable curb appeal. Adherence to Property Management Rules, Regulations and Guidelines Conduct all business in accordance with company policies, Fair Housing, Americans with Disabilities Act, and all applicable laws. Meet compliance and eligibility requirements set by appropriate agencies. Follow procedures detailed in employee and management handbooks. Address potential housing violations and liability concerns. Seek guidance from Regional Manager within specified parameters. Qualifications 5–7 years of experience in the property management industry. 2+ years as a community/property manager. Demonstrated ability to diffuse and respond to resident concerns, avoiding escalation. Proven effective and efficient leadership experience. Knowledge of LIHTC and other tax‑credit qualifications. Strong interpersonal, verbal and written communication skills. Capacity to interact effectively with senior executives. Ability to work well under time and other constraints. Professional presentation and appearance. Proficiency with Microsoft Office (Word, Excel, PowerPoint), internet and email. Physical Demands & Working Conditions Essential staff; must report to work and adhere to safety and business protocols. Frequent sitting and walking. Travel within the region and to other business offices and events via airline, trains and automobiles. Repetitive use of computer, keyboard, mouse, and phone. May work at elevated sites, walk on uneven ground, and sometimes squat, bend neck/waist, twist neck/waist, push and pull. How Avanath Supports You Culture built on purpose, integrity, caring, and continuous improvement. Comprehensive benefits – health, dental & vision, 401(k), personal time off, paid holidays and more. Growth based on achievement and internal promotions. Development opportunities through online platforms, classes, and coaching. Diversity & Inclusion Avanath Capital is committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion. Our human capital is our most valuable asset, and DEI are central to our philosophy. We believe that diverse perspectives at all levels enable us to creatively achieve our mission of supporting hardworking American families. We embrace and encourage differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio‑economic status, veteran status, and other characteristics that define our employees. Compensation $73,000 – $73,000 USD #J-18808-Ljbffr