Customer Service Manager | North Carolina | Remote
OperationsArmy
Raleigh, NC
- Remote job
Job Openings Customer Service Manager | North Carolina | Remote About the job Customer Service Manager | North Carolina | Remote Fully Remote Customer Service Manager (Self-Serve SaaS) Are you passionate about leading high-performing teams and delivering exceptional customer experiences? Join us as Customer Service Manager during our self-serve product launch. You'll oversee a growing team of frontline representatives, guide operational excellence, and help build a world-class support experience from the ground up. What You'll Do Team Management & Operations Oversight Manage, coach, and support a distributed team of customer service representatives Monitor ticket queues and team performance to ensure SLAs are consistently met Review escalations and provide strategic guidance on resolution paths Schedule and coordinate team coverage to ensure consistent support delivery Process Improvement & Cross-functional Collaboration Optimize support workflows, scripts, and automation tools to improve efficiency Identify recurring user issues and relay insights to product and engineering Own and evolve the internal knowledge base and training processes for reps Lead weekly syncs with support staff and provide regular performance feedback What Were Looking For Must-Have Experience 2+ years managing customer service or support teams (SaaS or startup preferred) Proven ability to scale support operations in a remote-first environment Excellent communication and coaching skills Proficiency in tools like Slack, Intercom, Jira, Pylon, or similar Data-driven approach to performance and customer satisfaction #J-18808-Ljbffr OperationsArmy
Vacancy posted 2 days ago
Similar jobs that could be interesting for youBased on the Customer Service Manager | North Carolina | Remote in Raleigh, NC vacancy
- ...Sr. Account Manager As a Sr. Account Manager, you'll be responsible... ...for selling Optiv security services and security technology... ...strategic accounts in the state of North Carolina. You'll also be responsible... ...to productively work remotely/from home (where applicable)...Remote workLocal areaWork from home
Optiv
United States1 day ago $140k - $162.5k
...Senior Enterprise Account Executive - North Carolina U.S. (Remote) Harness is the AI Software Delivery Platform company... ...optimized tests, 3T protected API calls, and helped manage $2.8B in cloud spend — enabling customers like United Airlines, Morningstar, and Choice...Remote workLocal areaImmediate startFlexible hoursShift workHarness
United States18 hours ago- ...Horizon3.ai is a fast-growing, remote cybersecurity company... ...sales growth and expanding the customer base in the cybersecurity technology... ...quarter. Channel Partner Management: Experience in establishing... ...Must be located in the North Carolina area Travel Required...Remote workFull timeWork experience placementFlexible hours
Horizon3.ai
United Statesa month ago $223.55k - $289.3k
...trusted advisor to corporate and mid-market customers — driving outcomes, expanding... ...open to candidates located in Western North Carolina and South Carolina. This role requires... ...environment — maintaining disciplined pipeline management, forecast accuracy, and MEDDICC-aligned...Remote workLocal areaNetApp
United States2 days ago$140k - $162.5k
...Senior Enterprise Account Executive - North Carolina U.S. (Remote) Harness is the AI Software Delivery Platform company... ...optimized tests, 3T protected API calls, and helped manage $2.8B in cloud spend — enabling customers like United Airlines, Morningstar, and Choice...Remote workLocal areaImmediate startFlexible hoursShift workHarness
Durham, NC1 day ago$81.11k - $137.89k
...seeking an experienced Account Manager to lead integrated marketing... ..., public engagement, and North Carolina transportation programs is highly... ...advisory and technology services provider, but we're not your... ...$81,111.00 - $137,889.00 N Carolina Remote Office (NC99)...Remote workFull timeContract workWork experience placementLive inWork at officeLocal areaImmediate startICF
Raleigh, NC1 hour ago- ...As a Sr. Account Manager, (or Sr. Client Manager (CM) as we call... ...for selling Optiv security services and security technology solutions... ...accounts in the state of North Carolina. You'll also be responsible... ...necessary to productively work remotely/from home (where applicable)...Remote workLocal areaWork from home
Optiv
Charlotte, NC4 days ago - As a Sr. Account Manager (or Sr. Client Manager as we call it) you... ...for selling Optiv security services and security technology... ...strategic accounts in the state of North Carolina. You will own and coordinate... ...and tools necessary to work remotely or from home where...Remote workLocal areaWork from home
$173.2k - $272.6k
...Job Description The Customer Team Leader (CTL) plays a critical role... ...This is a field-based sales management position that is responsible for the West North Carolina district, which includes covering... ...Flexible Work Arrangements: Remote Shift: 1st - Day Valid...Remote workFull timeFor contractorsLocal areaRelocationVisa sponsorshipFlexible hoursShift workNight shift$95k
...SALES ACCOUNT MANAGER North Carolina Your Sales Career, Re-Imagined at Zomedica Are you... ...building long-term relationships with customers and growing account revenue through comprehensive... ...Area Sales Director, Professional Services Veterinarian, Capital Equipment...Zomedica
Charlotte, NC18 hours ago$200k - $252k
...Sales, Account Manager - General Imaging Ultrasound (North Carolina) You will be responsible for developing overall territory... ...interfacing with Clinical Specialist, and Service counterparts amongst others to help ensure high customer satisfaction including appropriate...Work at officeImmediate startWork visaRelocation packagePhilips
Raleigh, NC1 hour ago- ...Manager Account The Manager Account is responsible for providing high-quality, streamlined service with a focus on corporate initiatives for assigned... ...relationships of trust, integrity, customer satisfaction, and loyalty... ...Work Environment: Remote Role: Travel (major):...Remote workFor contractors
United Natural Foods
United States2 days ago $28.96 - $36.92 per hour
IDD Community Integration Care Manager (Full Time, Hybrid, Mecklenburg County, North Carolina) Provide critical support to Alliance... ...community and social support services, assist with applications, and... ...schedules, including hybrid/remote options. Paid time off: vacation...Remote workHourly payFull timeWork at officeLocal areaWork from homeFlexible hours$70k
...Account Executive (Outside Sales) Raleigh, North Carolina Delta Defense, LLC Sell a... ...provides Marketing, Operations, and Customer Service for the U.S. Concealed Carry Association... ...through prospecting and pipeline management Confident, persuasive presentation...Local areaNight shiftWeekend workAfternoon shiftDelta Defense
Cedarburg, WI2 days ago$160k - $200k
...but is not limited to Western North Carolina including the Charlotte area... ...through account and customer-specific strategies. Activities... ...Skills required include account management, organizational, analytical,... ...in‑house patient support services required Familiarity with relevant...Temporary workWork at officeFlexible hoursNight shiftWeekend workAfternoon shift- ...Account Executive (Carolinas, Kentucky,... ...across the entire customer journey. The most... ...customer relationship management. Reporting to the... ...StackAdapt is a remote-first company, however... ...candidates located in North Carolina, South... ...-winning customer service, and innovation. We...Remote workLocal areaWork from homeHome office
- ...is seeking a Personal Lines Account Manager to service and retain a book of personal insurance... ...while providing exceptional customer service. The Account Manager will work... .... Qualifications: Active North Carolina Property & Casualty Insurance License...Work at office
Criterion Executive Search
Elizabeth City, NC2 days ago $2,500 - $2,600 per week
...Registered Nurse (RN) | Case Manager Location: North Carolina Agency: job.com Pay: Competitive... ...(Centers for Medicare & Medicaid Services) standards Collaborate with interdisciplinary... ...the burden and stress on our customer facilities and partners. ~...Weekly payFull timeContract workImmediate startShift workTravelNurseSource
North Carolina15 days ago$2,500 - $2,600 per week
...Registered Nurse (RN) | Case Manager Location: North Carolina Agency: job.com Pay: Competitive weekly pay (inquire for details) Shift... ...compliance with CMS (Centers for Medicare & Medicaid Services) standards Collaborate with interdisciplinary teams for...Weekly payFull timeContract workImmediate startShift workjob.com
North Carolina15 days ago- ...experienced Account Executive to manage and expand import ocean... ...accounts in the Carolinas. The role involves... ...and conducting regular customer visits. Candidates must... ...This position is virtual/remote, providing flexibility... ...808-Ljbffr COSCO SHIPPING Lines (North America) Inc.Remote job
$150k - $200k
...the patient-centric experience of our clinics across North America, have allowed us to lead the charge against... ...the next 2 years. We are looking for an Account Manager, Physician Relations based in the North Carolina or South Carolina (Preferably near Charlotte, NC) area...Local areaFlexible hoursPrenuvo
Burlington, NC1 day ago- ...Dynamic Activation Manager Opportunity You will join a team of dynamic activation... ...selection of our key on-premise accounts and customers. You will have the tools and support to... .... You will be based in Charlotte, North Carolina. About You You have experience working...Local areaNight shiftWeekend workAfternoon shift
Bacardi
Charlotte, NC18 hours ago - ...growing agency is looking for a Personal Lines Assistant Account Manager to handle a small to middle-market desk. Will work with and... ...ability to learn and grow. Hybrid work schedule (3 days in office/2 remote). P&C License required. About Criterion Executive...Remote workWork at office
Criterion Executive Search
Windsor, NC2 days ago $150k - $157k
...divh2Account Executive - Raleigh, North Carolina/h2pRemote - Raleigh, NC/ppAt Instabase, were... ...data problems in their industry. With customers representing some of the largest and most... ..., partners, team members and your manager to be successful/liliMonitor the companys...Work at office$100k
...drive net-new territory growth in the North Carolina Market. This is a consultative, technical... ...engineering, pre-sales, and project management teams. This is an opportunity for a... ...tailored solutions Drive recurring service and maintenance contracts alongside project...For contractorsImmediate startFlexible hours- ...automating and centralizing digital risk and compliance management. Job Title - Account Executive Location - Remote in Eastern United States Role Type - Direct Hire... ...such as NIST and ISO Ability to understand customers’ business and solutions requirements in the context...Remote work
- ...provides enterprise-grade records management solutions tailored to local... ...portfolio of existing local government customers across the Carolinas and Georgia, with North Carolina as the primary focus.... ...disciplined CRM hygiene in a remote environment Willingness to travel...Remote workContract workLocal area
GrabJobs
United States18 hours ago - ...will join a team of dynamic activation managers across the country while being responsible... ...of our key on‑premise accounts and customers. You will have the tools and support to... ...market. You will be based in Charlotte, North Carolina. ABOUT YOU You have experience working...Local areaFlexible hoursNight shiftWeekend workAfternoon shift
$114.8k - $183.6k
...of Walgreens specialty pharmacy services to targeted physicians, nurses, practice managers and other referral sources... ...encompasses Central and Eastern North Carolina and Virginia, including Raleigh... ...Attends and presents at external customer meetings and internal meetings...Work at officeLocal area- ...Job Overview: The Manager Account is responsible for providing... ...high-quality, streamlined service with a focus on corporate... ...relationships of trust, integrity, customer satisfaction, and loyalty and... ...Work Environment: Remote Role: • This position...Remote workTemporary workFor contractorsWork at officeLocal areaImmediate startFlexible hours
UNFI
Matthews, NC18 hours ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Service Manager | North Carolina | Remote. Be the first to apply!
Related searches
- senior customer service manager Raleigh, NC
- customer advocacy manager Raleigh, NC
- insurance customer service manager Raleigh, NC
- customer onboarding manager Raleigh, NC
- director customer care Raleigh, NC
- customer service account executive Raleigh, NC
- manager customer success team Raleigh, NC
- senior manager customer experience Raleigh, NC
- sales customer service manager Raleigh, NC
- customer development manager Raleigh, NC