Technical Support Specialist

Tech Support

Location: Chandler, AZ Work Arrangement: Hybrid Client Industry: Enterprise BFSI client Duration: 12+ Months Contract Schedule: Monday to Friday, Standard working hours

Top Three Skills:

• Customer Service & Client Support – Excellent client care, phone/chat support, strong communication, and delivering a high-quality customer experience.
• Technical Troubleshooting – Hands-on experience supporting Windows 10/11, MS Office 365, SharePoint, VPN/Citrix, and basic hardware/software issues.
• Ticket Management & Multitasking – Experience documenting incidents clearly, managing multiple chat/call requests simultaneously, prioritizing workload, and using ITSM/ticketing tools (e.g., Remedy, ServiceNow, Jira).

• Technology Call Center and or Customer Service experience 1 to 2+ years.
• Ability to utilize multiple resources to determine causes and resolutions of problems and incidents.
• Hardware Support – Windows 10/11,
• Software - MS Office suite, Office 365, SharePoint, Skype
• Network – Citrix, VPN, Cisco AnyConnect
• ITSM Remedy (not essential)

Note : Role involves basic troubleshooting of MS applications and proprietary systems via phone/chat. Chat channels provide technology support for up to 2 clients simultaneously. Client Care is our top priority. The successful candidate will have attention to detail and be able to document tickets clearly for the 2nd line teams to fix – for when First Line resolution cannot be attained. Excellent communication and written skills are a necessity. In-house technical training will be provided backed up with real time support from peers and subject matter experts which is for initial 5 weeks all fully onsite.

Compensation:

Hourly Rate: $17 – $19 per hour This range reflects base compensation and may vary based on location, market conditions, experience, and candidate qualifications.

Benefits : The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, (paid time, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable)

About Us:

At Collabera, we don't just offer jobs—we build careers. As a global leader in talent solutions, we provide opportunities to work with top organizations, cutting-edge technologies, and dynamic teams. Our culture thrives on innovation, collaboration, and a commitment to excellence. With continuous learning, career growth, and a people-first approach, we empower you to achieve your full potential. Join us and be part of a company that values passion, integrity, and making an impact.