Quality Assurance Representative

Home Lending Quality Assurance Representative Job Category : Non-Retail Employee Requisition Number : HOMEL001201 Posted : September 3, 2026 Full-Time On-site Locations Showing 1 location Mountlake Terrace, WA 98043, USA Pay or shift range: $23 USD to $29 USD The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons. Description A GREAT PLACE TO WORK AND BANK Join our team! 1st Security Bank team members deliver service that "WOWs" each other and our customers. We value relationships, teamwork, community, and professional growth in a safe, friendly, and progressive workplace. We celebrate diversity and support equality for all. If you share these core values and are committed to career excellence, let us help you reach your dreams! If you are the type of individual that would enjoy working at one of Puget Sound's Best Places to Work for 10 years in a row and focuseson providing an exceptional client experience, then 1st Security Bank is the place for you. 1st Security Bank was named a bronze medal winner in its class in the Puget Sound Business Journal's Best Workplaces contest in its first year nominated and is also consistently rated a 5 star Bank in Washington State by Bauer Financial, an independent bank rating firm. POSITION SUMMARY: This position supports the Home Lending QA Department by preparing, reviewing, and delivering required loan disclosures in compliance with federal, state, investor, and company requirements. This role works closely with Loan Officers, Processors, Underwriters, and Encompass teams to ensure timely and accurate disclosure of mortgage loan documents throughout the loan lifecycle. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: Prepare and issue initial and revised mortgage loan disclosures within regulatory timelines. Review loan applications for completeness and accuracy prior to disclosure. Monitor disclosure pipelines and ensure loans meet required service level agreements (SLAs). Verify data integrity between loan applications and disclosure documents. Communicate with Loan Officers, Processors, and Operations teams regarding disclosure requirements and corrections. Maintain accurate records and documentation within the Loan Origination System (LOS). Research and resolve disclosure-related exceptions and system alerts. Support QA Department’s various functions as needed. Stay informed of regulatory changes affecting mortgage disclosures BENEFITS AND PERKS Full medical, dental, and vision coverage for individual or family plan. Life insurance. Long-term disability insurance. 401K matching program. Paid sick and vacation time. OUR CORE VALUES Relationship Driven - we strive to "WOW" (surprise, excite and delight) each other and our customers. Ethical- fair, honest and act with integrity. Lead by Example - maintain a positive attitude, show respect for others, and have some fun! Accountable - we take our responsibilities seriously and we meet our commitments with urgency. Team Player - dependable, enthusiastic contributor to team success and to the greater good of the bank. Embrace Dreams - we encourage each other to reach for our dreams. Diversity - we celebrate diversity and support equality for all. Community Oriented - we actively support our communities and the Bank's CRA initiatives. Open and Honest Communication - always professional, responsive, and timely. EDUCATION and/or EXPERIENCE Bachelor's degree or 2+ years of related experience. Prior experience and knowledge of Encompass a plus. Ability to handle multiple priorities in an always-changing environment. Ability to communicate across all departments within the organization. Strong analytic skills, attention to detail, and ability to work within time constraints. Excellent level of oral and written communication skills. Intermediate level of computer skills and the ability to function in a windows environment utilizing Outlook, Word and Excel. COMPUTER SKILLS To perform this job successfully, an individual should be proficient in Microsoft Office Products and other Database software. Solid word processing and computer database skills with accurate keyboarding at 60+ wpm. PHYSICAL DEMANDS AND WORK ENVIRONMENT The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The employee will primarily operate in a general office environment, using office equipment such as a phone and a computer. The noise level in the work environment is usually moderate with light foot traffic and office equipment. Salary Range: $23.00 to $29.00 per hour Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr