Trust & Safety Investigator I-1

About the team Join Turo as a Trust & Safety Investigator supporting our vibrant collection of car owners and travelers who inspire and fuel us every day. In this role you will be responsible for executing processes critical to ensuring the safety and security of the Turo community and marketplace. You will respond to, investigate, and resolve assigned risk‑related cases including fraudulent activity, missing vehicles, and any other issues that affect safety. This position will be based in Phoenix and reports to our Investigations Supervisor in our Phoenix, AZ office. It is not a remote position; interested parties must reside in the Phoenix area at the time of accepting an offer. The role offers a 4‑day workweek (Sunday–Wednesday) with in‑office collaboration from Monday to Wednesday. What you will do Proudly be the Trust & Safety liaison for escalations from customer support, claims, leadership, and law enforcement. Provide outstanding support to the valued members of the Turo community in the US, Canada, UK, France and Australia. Independently manage and prioritize an assigned caseload from start to finish with excellent follow‑through. Complete detailed investigations and execute the appropriate strategy for each case type; lead interviews with suspects and victims. Develop deep understanding of risk signals, review user accounts and transactions, and consistently identify fraud and other high‑risk activity. Communicate case developments, trends, and other insights to the team and management to drive continuous improvement. Work with and foster relationships with a valued network of law enforcement, external partners, and investigators. Assume responsibility for special projects assigned by management and contribute to colleagues’ projects. Your profile 2+ years of Investigations, Trust and Safety, Loss Prevention, Fraud or Risk Management experience. Ability to work in a fast‑paced environment, drive and embrace change. Superb and dynamic communication, interpersonal, and investigative skills. Commitment to high responsiveness and availability; strong ability to prioritize. Can quickly adapt to new technology and systems: experience with Kustomer, CRM systems, Google Docs, and MS Office preferred; Mac expertise is a plus. You are a team player with a positive mental attitude, high energy, high integrity, strong work ethic, enthusiasm, sense of humor, and a commitment to the mission. BA/BS or work equivalent required. Benefits and Compensation Target base salary range in Phoenix: $58,000 – $73,000 per year. Equity and benefits eligibility. Competitive salary, equity, benefits, and perks for all full‑time employees. Employer‑paid medical, dental, and vision insurance (country specific). Retirement employer match. Learning & Development stipend to invest in your professional development. Turo host matching program. Turo travel credit. Cell phone and internet stipend. Paid time off to relax and recharge. Paid holidays, volunteer time off, and parental leave. In‑office lunch, office snacks, and fun activities. Equal Opportunity Statement Turo is an Equal Opportunity Employer and a participant in the U.S. Federal E‑Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities and perspectives. Turo will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable. We welcome candidates with physical, mental, and/or neurological disabilities. If you require assistance applying for an open position, or need accommodation during the recruiting process due to a disability, please submit a request to People Operations by emailing View email address on click.appcast.io. #J-18808-Ljbffr Turo Inc.