Ground Transportation Monitor - MKE Airport

Ground Transportation Monitor

Employment Type: Full Time FLSA Status: Non-Exempt

Pay Rate: $15.50 - $16.50 per hour

Weekly payroll. Get paid every single week!!

Position Description Summary:

The Ground Transportation Monitor greets and assists passengers in navigating through, and around the airport; directs taxicabs to any and all persons requesting one; dispatches an adequate number of taxicabs to the terminal or to other loading points and the terminal; assists passengers in acquiring their luxury limousines; and provides information to passengers who need assistance in getting to other forms of ground transportation.

Essential Responsibilities of the Position:

• Greet passengers at taxi curbside in Ground Transportation area of airport and offer them assistance or directions. Information provided to passengers must be accurate.
• Direct passengers to the appropriate taxi/limo service.
• Ensure that a sufficient number of taxicabs are available for the traveling passengers, and dispatch taxicabs to various loading points at terminal.
• Communicate with drivers, co-workers, and supervisors and address any concerns.
• Write factual reports regarding items that deviate from normal operation.
• Order luxury limousines from Ground Transportation when needed, and log information regarding limousines on limo logs.
• Identify and report any safety issues immediately to supervisor.
• Clean and maintain surrounding work area (to include glass cleaning and sweeping of trash). Clean break room (to include emptying trash, vacuuming, wiping down of tables).
• Complete other duties may be assigned.

Qualifications:

• Must be 18 years of age or older at time of hire.
• Knowledge of metro area is desirable.
• Customer service experience preferred.
• Prior airport experience is preferred.
• Must have excellent attendance and arrive to work on time when scheduled and have access to reliable transportation.

Required Knowledge, Skills, and Abilities:

• Customer focused, action oriented, and committed to excellence
• Ability to function in a team-oriented setting and to work well on your own
• Ability to pass an airport security clearance
• Strong sense of personal motivation and responsibility
• Excellent time management, communication, and customer service skills
• Excellent guest service and hospitality skills.
• Strong problem solving and listening skills.

Work Experience: Minimum 1 years in hospitality industry, including experience in guest and/or customer service (parking industry a plus).

Licensing/Certifications: The individual will be required to have and maintain a valid state-issued driver's license, with a current address and acceptable driving record, if the individual is expected to be able to drive a company vehicle or drive on company business.

Availability to Work: Special shift requirements, if any, will vary depending on a location's hiring needs. If applicable, availability to work 2nd shift, 3rd shift and/or week-ends may be required.

Language skills: Must be able to read and write English exceptionally well. Ability to communicate effectively with passengers, drivers, and co-workers on socio-economical levels. Ability to read, and comprehend simple instructions, and short correspondence. Must be able to write simple correspondence and/or reports legibly. Ability to effectively present information one-on-one and in group situations to passengers, and drivers.

Mathematical Skills: Ability to add and subtract two-digit numbers.

Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to make sound judgments. Ability to educate others about policy/procedures not enforce policy/procedures. Ability to apply patience when communicating with others in difficult situations.

Other Skills and Abilities: Ability to carry out assigned tasks and duties completely and effectively. Ability to perform assigned duties with minimal supervision. Ability to demonstrate, fair and impartial judgment.

Materials and Equipment Directly Used in Role: Two-way radios, various report forms, information logs, brochures, pens and pencils.

Physical Demands and Work Environment: While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; talk and listen. Employees are regularly exposed to outside weather conditions including snowstorms, and extreme heat. This position is 100% outside work!

Employees work in and around potentially dangerous traffic situations, and employees are to be safety conscious at all times. Employees are frequently required to reach and or sign (communicate) with hands and arms. Employees on occasion must lift/move up to 50 lbs. Employees are regularly exposed to high levels of noise and/or fumes from either vehicles or airplanes.

Reporting Relationships: Position reports to the assistant site manager or site manager.

This position description is intended to describe the general nature and level of work being performed by a person assigned to this job. This is not to be construed as an exhaustive list of all duties that may be performed by an employee so classified.

Jacobsen|Daniels is an Equal Opportunity Employer and strives for diversity. J|D, in accordance with applicable law, does not discriminate in hiring or otherwise in employment on the basis of race, color, religion, sex, national origin, age, marital or veteran status, disability, sexual orientation, or any other legally protected status. EOE/AA/Vets