Clinical Support Coordinator - Night Shift - ER / ICU Techs, MA

Clinical Support Coordinator

Are you looking for a meaningful healthcare career where your skills and compassion can make a life-saving difference? Do you want to contribute to a mission that leaves an incredible legacy? If so, Indiana Donor Network invites you to join our team as a Clinical Support Coordinator.

Indiana Donor Network is a nationally recognized healthcare organization, serving as the crucial link between donors and patients awaiting life-saving organ transplants, healing tissue transplants, and corneas that restore sight. As the state's federally designated organ recovery organization and an accredited tissue bank, we are dedicated to making a profound impact on countless lives.

About the Role

As a Clinical Support Coordinator, you are at the heart of the organ and tissue donation process. Your responsibilities will include:

• Obtaining informed telephone authorization and conducting comprehensive medical and social history risk assessments with families of patients who authorize donation.
• Collaborating directly with clinicians to perform medical screenings on patients to determine donation eligibility.
• Case management of all aspects of tissue cases and shared organ cases, ensuring seamless transitions and effective case completion.
• Providing accurate, timely information to both internal and external stakeholders.

Who We're Looking For

We seek individuals who are passionate about healthcare, teamwork, and making a difference. Ideal candidates will have:

• Post-secondary training or education in a relevant field is required. Bachelor's degree is preferred, but other healthcare backgrounds will be considered (ICU Tech, ER Tech, LPN, Medical Assistant, etc.).
• Strong case management & communication skills with a commitment to providing compassionate support to donor families.
• Excellent data entry & computer skills are required. Experience with one or more electronic medical record systems is preferred.
• The ability to multitask in a fast-paced, mission-driven environment.

Schedule & Work Environment

This role follows a rotating 12-hour shift schedule (either 7:00 AM 7:00 PM for day shift or 7:00 PM 7:00 AM for night shift), including weekends and holidays. Day and night shift positions are currently available, with alternating four-day / three-day workweeks.

Benefits & Perks

At Indiana Donor Network, we believe in taking care of our team members. We offer:

• Competitive compensation including shift differential and overtime
• 100% employer paid health, dental, and vision insurance for our employees and dependents
• Annual health savings account contributions
• Paid pet insurance
• Annual bonuses for performance and retention
• Generous paid time off and holiday pay
• Professional development and growth opportunities
• A mission-driven, supportive work culture

Join Our Life-Saving Mission

If you are looking for a rewarding career where your work directly impacts lives, apply today and become part of our compassionate and dedicated team at Indiana Donor Network.

Indiana Donor Network is an equal opportunity employer. Employment is contingent upon successfully passing drug screening and background check, including verification with the Social Security Administration, criminal records review, DMV check, and the Office of Inspector General.