Experienced Automotive Service Advisor | Up to $80K | M-F - 2459

Job Description

Job Description

Automotive Service Advisor | Earn Up to $80,000 | No Weekends

Location: St. Charles, IL

If you're an experienced Automotive Service Advisor who enjoys building customer relationships, keeping a shop running efficiently, and helping customers make informed decisions about their vehicles, we'd love to meet you.

Diehl Auto Repair is a growing NAPA Gold AutoCare Center with four successful locations and a fifth location opening soon. We're looking for a professional Service Advisor who enjoys working in a team environment and takes pride in delivering an exceptional customer experience.

If you're looking for a busy shop, strong earning potential, modern technology, and leadership that appreciates your contributions, this could be your next long-term home.

Why You'll Love Working Here

• Earn $72,000-$80,000 annually
• Base Salary: $52,000-$60,000
• Monthly Bonus Program
• Monday-Friday schedule
• No weekends
• Company-paid Medical Insurance (100% employee premium after 90 days)
• Dental Insurance
• Vision Insurance
• IRA with 3% Company Match
• Paid Time Off (8-13 days based on experience)
• Paid Holidays
• Company-provided uniforms
• Paid NAPA training
• Modern software and technology
• Busy shop with consistent workflow
• Team outings
• Growing company with advancement opportunities

How to Apply (IMPORTANT)

Step 1: Apply

Step 2: Complete a quick phone interview with our AI assistant "Paige" (takes about 10 minutes)

After you apply, you'll receive an automated text message with a phone number you can call at your convenience to complete the interview. Candidates who complete the Paige interview get priority.

About Diehl Auto Repair

Diehl Auto Repair has built a reputation for honesty, quality workmanship, and exceptional customer service throughout the Chicagoland area.

As a NAPA Gold AutoCare Center, we service all makes and models while utilizing industry-leading technology to provide an outstanding customer experience.

Our Service Advisors play a critical role in the success of our business by helping customers understand their vehicle needs while building trust that keeps them coming back.

What You'll Do

• Welcome customers with a friendly and professional attitude
• Listen to customer concerns and accurately document vehicle symptoms
• Write repair orders and prepare repair estimates
• Recommend maintenance and repair services based on technician findings
• Order parts
• Coordinate workflow between customers and technicians
• Keep customers informed throughout the repair process
• Answer incoming phone calls
• Schedule appointments
• Build long-term customer relationships
• Deliver an exceptional customer experience from start to finish

What We're Looking For

• 2+ years of Automotive Service Advisor experience required
• Strong customer service skills
• Experience writing repair orders and estimates
• Parts ordering experience
• Computer proficiency
• Comfortable communicating by phone, email, and text
• Excellent organizational skills
• Professional appearance
• Positive attitude
• Honest and dependable
• Team-oriented
• Willingness to learn and adapt

Compensation

Base Salary

$52,000-$60,000 annually

Performance Bonus

Monthly bonus opportunities

Expected Annual Earnings:

$72,000-$80,000

Benefits

• Company-paid Medical Insurance (100% employee premium after 90 days)
• Dental Insurance
• Vision Insurance
• IRA with 3% Company Match
• Paid Time Off (8-13 days based on experience)
• Paid Holidays
• Company-provided uniforms
• Paid NAPA Training
• Team outings
• Career advancement opportunities

Shop Technology

You'll work with industry-leading systems including:

• Tekmetric Shop Management System
• Tekmetric Digital Vehicle Inspections
• Kukui CRM
• RSOT Coaching
• NAPA Gold AutoCare processes

Why Join Diehl Auto Repair?

We're growing—and we're looking for professionals who want to grow with us.

You'll enjoy working with experienced technicians, loyal customers, and leadership that believes in investing in its employees. Our busy shops provide consistent opportunities to maximize your bonus potential while helping customers keep their vehicles safe and reliable.

If you're looking for a long-term career instead of just another job, we'd love to hear from you.

Additional Requirements

Some positions may require a valid driver's license, motor vehicle record review, background screening, drug or alcohol screening, or other job-related pre-employment requirements based on the duties of the position, the client's lawful requirements, and applicable law. Any screening will be conducted at the legally permitted stage and in accordance with applicable federal, state, and local law. Qualified applicants, including those with criminal histories, will be considered in accordance with applicable law.