Membership Sales Director

The Membership Sales Director leads branch membership sales, retention, and member experience. This visible, hands-on leader coaches the membership team, manages staffing and performance, and regularly works at the welcome desk and throughout the facility to build relationships, connect members to YMCA programs, and achieve revenue and membership goals. Our Culture Our mission and values come to life through a culture that is welcoming, genuine, hopeful, nurturing, and determined. We strengthen community by helping every person belong, grow, and reach their potential. Bachelor's degree in business, recreation, human services, or a related field, or equivalent relevant experience. Three or more years of leadership experience in membership sales, customer service, retail sales, or program management. Demonstrated success coaching customer-facing teams, achieving sales and retention goals, and creating a welcoming member experience. Ability to analyze membership, revenue, retention, staffing, and productivity reports and take corrective action. Strong communication, relationship-building, organization, and conflict-resolution skills; experience working with diverse populations preferred. YMCA Team Leader certification preferred. Current CPR/AED, First Aid, and Emergency Oxygen certifications required or obtained within the required timeframe. Child Abuse Prevention Support the YMCA's zero-tolerance commitment to abuse by following all child-safety policies, completing required training, reporting suspicious behavior or policy violations, and promptly reporting health and safety hazards. Required Trainings and Certifications Complete required YMCA onboarding, harassment prevention, hazardous communications, blood-borne pathogens, and child abuse prevention training. Maintain CPR/AED annually and First Aid and Emergency Oxygen certifications every two years. #J-18808-Ljbffr The National Council of Young Men’s Christian Associations of the United States of America