Security Operations Center Analyst

Job Description Job Description Available Shift: Saturday-Wednesday (Sat/Sun - 7a-330p + Mon-Wed 3p-1130p) Security Operations Center Analyst No Guard Card Required | Security Experience a Plus, Not Required Are you dependable, service-minded, comfortable with technology, and able to stay calm when something unexpected happens? We are looking for a Security Operations Center Analyst to monitor information and building systems for multiple client locations. This is not a traditional security guard position. You will work in a Security Operations Center monitoring multiple systems, responding to alerts and incidents, documenting activity, and making appropriate notifications based on established procedures. Previous experience in customer service, call centers, monitoring centers, dispatch, security, or other service-focused environments is a plus. Security experience is helpful but not required . We will train the right person who brings strong communication skills, reliability, attention to detail, and a willingness to learn. What You'll Do Monitor multiple screens, systems, alerts, and information sources. Monitor video surveillance, camera analytics, access control, alarms, building systems, weather events, and other activity. Receive and evaluate incoming alerts, calls, and incidents. Follow established procedures to determine the appropriate response. Make required calls and notifications to security personnel, client representatives, emergency services, or other designated contacts. Respond calmly and professionally during urgent or critical situations. Provide excellent customer service to clients and their employees. Accurately document incidents, observations, actions taken, and notifications. Escalate issues promptly when additional assistance is required. Maintain confidentiality when handling sensitive client and security information. Communicate effectively with supervisors, teammates, clients, and other stakeholders. Maintain reliable attendance and arrive on time and ready for assigned shifts. What We're Looking For We are looking for someone who is: Dependable, punctual, and accountable Service-minded and professional A strong written and verbal communicator Detail-oriented and observant Comfortable using computers and multiple monitors Able to follow procedures and accurately document activity Able to prioritize multiple alerts and sources of information Calm and professional under pressure Comfortable making phone calls and communicating important information Willing to learn new systems and technology A team player who also takes ownership of their responsibilities Experience in customer service, call centers, monitoring centers, dispatch, security operations, emergency communications, military, law enforcement, or similar environments is a plus. Qualifications Must be at least 18 years old. High school diploma or equivalent preferred. Strong written and verbal communication skills. Basic computer and technology skills. Ability to follow written procedures and escalation protocols. Ability to accurately document incidents and actions taken. Ability to remain attentive while monitoring multiple systems. Ability to reliably work assigned shifts. Ability to appropriately handle confidential and sensitive information. Willingness to learn security and building-monitoring technologies. No Guard Card required. Security experience is preferred but not required. Our Core Values Our Core Values guide how we work and how we serve our clients every day: Customer First – Provide professional, responsive service and understand the importance of every client interaction. Honesty & Integrity – Communicate accurately, protect confidential information, and document events truthfully and completely. Trusted Team Player – Communicate with your team, support others, and make sure important information doesn't fall through the cracks. Accountability – Show up on time, stay attentive, follow procedures, complete required documentation, and take ownership of your responsibilities. Pursuit of Excellence – Be willing to learn, accept feedback, improve your skills, and continuously look for ways to provide better service. What Success Looks Like Successful Security Operations Center Analysts are people our clients and teammates can depend on. You show up on time and ready to work. You stay attentive, communicate clearly, follow procedures, and document your work accurately. When something happens, you remain calm, gather the information you need, take the appropriate action, and communicate with the right people. You don't assume someone else will take care of something. You take ownership, ask questions when you're unsure, and follow issues through the appropriate resolution or handoff. What We Offer Competitive pay Health insurance for eligible full-time employees 401(k) for eligible employees Paid training Flexible scheduling based on operational needs Career growth and professional development opportunities Opportunity to learn security operations, monitoring technology, and incident response If you are dependable, service-minded, comfortable with technology, and looking for an opportunity to learn and grow , we encourage you to apply. Background Screening As a condition of employment, candidates may be required to complete a background investigation in accordance with applicable federal, state, and local laws. Qualified applicants with criminal histories will be considered in accordance with applicable law. \nCompany Description About Ollivier Managed Security Since 1987, Ollivier Corporation has been helping businesses throughout Southern California protect their people, property, and operations. As a managed security provider, we support our clients with everything from electronic security systems to security personnel and ongoing services. At the heart of what we do is a simple commitment: put our clients first. We care about doing good work, being responsive, and building relationships that our clients can count on. We bring that same approach to our team. We work hard to create a positive and inclusive culture where people feel supported, work together, and have opportunities to learn and grow. We believe in investing in our employees through training and development, and we encourage people to build their skills and grow their careers with us. We're looking for people who care about their work, enjoy being part of a team, and want to make a difference for our customers and each other. Ollivier Corporation offers a supportive work environment, opportunities for growth, and a competitive benefits package. Join a team where your work matters, your growth is supported, and doing right by our customers and each other is part of how we work every day. Company Description About Ollivier Managed Security\n\nSince 1987, Ollivier Corporation has been helping businesses throughout Southern California protect their people, property, and operations. As a managed security provider, we support our clients with everything from electronic security systems to security personnel and ongoing services.\n\nAt the heart of what we do is a simple commitment: put our clients first. We care about doing good work, being responsive, and building relationships that our clients can count on.\n\nWe bring that same approach to our team. We work hard to create a positive and inclusive culture where people feel supported, work together, and have opportunities to learn and grow. We believe in investing in our employees through training and development, and we encourage people to build their skills and grow their careers with us.\n\nWe're looking for people who care about their work, enjoy being part of a team, and want to make a difference for our customers and each other.\n\nOllivier Corporation offers a supportive work environment, opportunities for growth, and a competitive benefits package. Join a team where your work matters, your growth is supported, and doing right by our customers and each other is part of how we work every day. Ollivier Corporation