Retail Wireless Sales Expert - Mentor, OH

Retail Wireless Sales Expert – Mentor, OH At Consumer Cellular we go beyond selling phones and plans – we build real relationships with guests and create moments that turn first-time visitors into lifelong customers. As part of our retail team, you’ll guide guests through decisions with patience and expertise, ensuring a welcoming, comfortable store environment. The wage for this position is between $18.00-$19.00/hour, plus uncapped commission. This position is classified as modified full-time, with a work schedule ranging from 30 to 39 hours per week. On average, most employees work approximately 35 hours per week. Responsibilities Brand Ambassador – You create a welcoming, comfortable store environment where every guest feels valued. You bring your authentic self to work each day, modeling positivity, professionalism, and our core belief that Happy Employees make Happy Customers. Relationship Builder – You build meaningful connections with guests, team members, and field leadership through active listening and thoughtful conversation. You guide interactions toward solutions that meet guest needs while supporting store performance goals, focusing on building loyalty rather than merely completing transactions. Product and Services Enthusiast – You confidently sell devices, plans and services, translating technology into simple, real-world conversations. You stay current on promotions, product updates, and tools, consistently working toward individual and team performance goals. Account Management – You manage guest appointments and proactively review customer accounts to recommend the best plans and offers. You serve as a problem solver and investigator, ensuring accounts are accurate and well-documented while delivering a seamless, professional experience every time. Qualifications High school diploma required. Minimum 6 months of retail customer service experience (Wireless sales experience preferred). Demonstrated ability to meet or exceed sales goals. Experience operating a POS system with strong attention to transaction accuracy. Proficient with Microsoft Office (Word, Excel and PowerPoint). Flexible availability, including evenings and weekends. Physical ability to perform tasks that may require prolonged bending, stooping, reaching, twisting, lifting, pushing, pulling, walking, standing and moving items. Requires the ability to move around the store, assist customers and maneuver merchandise when necessary. Pay & Benefits Minimum Salary: $36,750 Maximum Salary: $46,200 Competitive base pay with potential for shift differential, overtime and bonus pay. Bonus eligibility is subject to active employment and compliance with company policies at the time of payout. Medical insurance (98% company-paid for full‑time employee only coverage). Dental and Vision insurance (100% company-paid for full‑time employee only coverage). 401(k) company match of 100% up to 6% of your pay. Discounted Consumer Cellular wireless phone plan for employees. Paid Time Off (PTO) available following a 30‑day waiting period. 6 company‑paid holidays plus 16 hours of floating holiday accrual per year. Flexible Spending Accounts (FSA) for health care and dependent care expenses. Life and AD&D insurance equal to 1x your annual earnings (100% company‑paid). Long‑Term Disability insurance (100% company‑paid). Employee Assistance Program (100% company‑paid). Employee rewards program. Pre‑employment background check and drug screen is required. Location & Schedule Primary Location: Mentor, OH Job: Retail Associates Schedule: Full‑time Travel: No Job Posting: Jul 6, 2026 Unposting Date: Aug 6, 2026 Consumer Cellular is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, genetic information or any status/classification deemed illegal to consider under local, state or federal law. Consumer Cellular is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact View email address on click.appcast.io. #J-18808-Ljbffr Consumer-Cellular