Telecommunicator

Telecommunicator

A Telecommunicator works under the general supervision of the Communications Shift Supervisor and is responsible for answering 9-1-1 telephone lines, dispatching public safety personnel and equipment, and recording and relaying sensitive information that may involve life and death situations. As an employee of the 911 Communications Services Division, the Telecommunicator shall obey all policies, procedures, rules, and regulations of the 911 Communications Services Division. Positions in this job class are subject to working evenings, weekends, holidays, and overtime. This job class is treated as FLSA Non-exempt.

$20.46 - $25.06 hourly/$42,551 - $52,124 annually

Qualifications:

• Must be 18 years of age.
• A high school diploma or equivalent is required.
• Experience equivalent to one year of customer service or office support work, including public contact, computer literacy, and data entry.

Special Qualifications:

• Must satisfactorily pass all assigned skills assessments, including CritiCall or similar skills testing platform.
• Must successfully pass an oral board assessment.
• Must satisfy the Kentucky Telecommunicator Professional Standards requirements, including successful completion of:
• Police Department Background Investigation
• Polygraph examination
• Psychological examination
• Drug screen.
• Must successfully complete a one (1) year probationary period.

Knowledge, Skills, and Abilities:

• Must have 20/20 corrected vision; must be able to hear speech from both ears in the normal range of 30 DB at 500to 2000 Hz range.
• Must be able to speak and communicate clearly over telephones and radio.
• Must be capable of activating radio and phone systems utilizing buttons and switches.
• Must be able to type a minimum of 30 words per minute.
• Must be able to input data via the keyboard.
• The ability to maintain confidentiality is a must.
• Must be able to work days, nights, weekends, and holidays.
• Must be able to work overtime to maintain proper staffing levels.
• Must be able to function individually and as a team member.
• Must have the ability to handle multiple tasks at one time and remain calm in a sometimes stressful environment.

Training:

• Successful completion of an intense minimum in-house training program within the one (1) year probationary period.
• Must successfully complete the 4-week Telecommunicator Academy at the Kentucky Department of Criminal Justice Training located on the campus of Eastern Kentucky University in Richmond, KY, within 12 months of hire.
• Complete eight hours of mandated continuing education training each year of employment to maintain Kentucky Telecommunicator Certification throughout employment.