Sales Associate

Join to apply for the Sales Associate role at J.McLaughlin Why J.McLaughlin? J.McLaughlin was founded in 1977 by brothers Kevin and Jay McLaughlin with a mission to create an American Sportswear brand that offers classic clothing with current relevance and a retail environment that has a neighborhood feel. Our brand is all about style over fashion: straightforward, unpretentious, and free of the superfluous. With over 150 retail locations, each store reflects the town’s color, character, and architecture, accompanied by exemplary customer service and local philanthropic engagement. Overview J.McLaughlin is a specialty American Sportswear and Accessories brand headquartered in New York. The company prides itself on being “local and loyal,” building meaningful relationships within each community and providing customers with highly personalized service. We are a growing company with a focus on culture of kindness, cultivating an exceptional atmosphere in which to work and shop. About The Role We are looking for a highly motivated, results‑driven Sales Associate for our retail store, with a passion for classic American Sportswear and the ability to achieve goals and objectives while upholding the ideals and standards of the company. As a brand ambassador, Sales Associates are experts in taking care of clients, selling, and creating a unique shopping experience. Essential Functions Act as the Brand Ambassador by embracing the company culture to develop and cultivate strong relationships with clients and communities. Provide exemplary client service to create a customer‑centric, friendly retail environment that fosters loyalty. Drive sales by demonstrating extensive product knowledge and the ability to make appropriate suggestions to the client. Utilize clienteling tools and outreach techniques to inform customers of upcoming events and new product arrivals. Additional Job Responsibilities Support the store manager with operations by completing daily tasks and maintaining areas of responsibility. Help create and maintain a culture of kindness that is client and team focused. Maintain knowledge of current merchandise, pricing, and promotions to communicate to clients. Utilize selling techniques to help overcome objectives and close a sale. Understand sales plans, key metrics, and how they contribute to the store’s overall success. Participate in store events and trunk shows to build a reputation as a local and loyal retailer. Effectively use the POS system to collect accurate information and provide exemplary customer service. Plan and prioritize daily tasks and ensure the customer is the top priority. Assist the manager with merchandising the sales floor and replenishment while adhering to visual standards. Answer customer questions, inquiries, and concerns to resolve issues in a timely manner. Effectively communicate with customers, supervisors, peers, and other store teams. Take a collaborative approach, sharing best practices, ideas, and information with peers across all markets and building productive relationships. Assist in executing all direction from Retail Operations and Corporate Office. Maintain a clean and organized sales floor, stock room, and common areas to ensure a welcoming environment. Adhere to company policies, procedures, and standards of professionalism. Assist with opening and closing procedures and perform other keyholder duties in the absence of management. Lead by example and maintain the highest level of integrity at all times. Skills & Requirements What we are looking for High School Diploma or GED required. Previous retail or customer service experience preferred. Team player with strong communication and interpersonal skills. Proven track record achieving sales goals and takes accountability for results. Positive and self‑motivated, enthusiastic about delivering exceptional customer service. Consistently demonstrates accountability, reliability, and professionalism. High energy and results‑driven. Adaptable to change with strong problem‑solving skills. Ability to multi‑task while keeping the customer the top priority. Comfortable standing for long periods and able to lift up to 30 pounds. Able to work various shifts, including weekends and holidays. Equal Opportunity J.McLaughlin is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status. Seniority level Entry level Employment type Part‑time Job function Sales and Business Development #J-18808-Ljbffr J.McLaughlin