Order Processor

Order Processing Technician

The Order Processing Technician interprets customer specifications, drawings, hardware templates, and order information to create accurate, manufacturable work-order instructions for doors, frames, and related products. The position researches technical requirements, identifies and resolves discrepancies, prepares or revises detailed drawings, and communicates with customers and manufacturing partners to support accurate and timely order completion. The employee must maintain the confidentiality of customer, competitive, and proprietary information.

Qualifications:

Minimum Qualifications:

• High School Diploma or GED
• Applied mathematical and problem-solving skills, including algebra and geometry
• Ability to interpret hardware templates, blueprints, and architectural or structural drawings
• Proficiency in Microsoft Word, Excel, Outlook, and other common computer applications.
• Excellent interpersonal, written, and verbal communication skills
• Demonstrated organizational, planning, and time-management skills
• Ability to manage multiple concurrent orders while maintaining accuracy and meeting deadlines

Preferred Qualifications:

• Associate's degree or technical training in computer aided drafting, mathematics, or related field.
• Relevant experience in custom order detailing may be considered in place of preferred education
• Experience with AutoCAD, DraftSight, or similar technical drafting applications
• Knowledge of drafting, detailing, drawing interpretations, and related design principles
• General knowledge of steel construction
• Hollow metal manufacturing experience
• Understanding of the architectural hardware industry, building products and/or structures

Job Duties & Requirements (included but not limited to the following):

• Perform all duties related to the processing of customer orders. Orders range from basic stock to the highest level of configured orders and detailing.
• Handle technical inquiries from manufacturing and customers.
• Produce drawings for manufacturing using AutoCAD or DraftSight.
• Submit and document all information requests, clarifications, and changes using established protocol.
• Understand and utilize the standard practices of the steel industry.
• Communicate with customers on discrepancies and/or application conflicts.
• Provide technical and problem-solving support to manufacturing and customers.
• Calculate or verify pricing for custom products in accordance with established guidelines.
• Interpret hardware templates and prepare detailed drawings for manufacturing requirements.
• Review order documentation and prepare orders for processing.
• Function well in a team environment in all areas of business.

Expectations:

• Meet productivity goals
• Meet quality goals
• Maintain lead-time goals
• Complete Correspondence Course
• Multi-task
• Assume and expand responsibilities
• Must demonstrate continuous learning

Physical Demands:

• Must be able to remain in a stationary position 50% or more of time.
• Must be able to constantly operate a computer and other office machinery. (Copier/printer/telephone, etc.)
• Must be able to work overtime, including extended shifts and weekends, as business needs require.
• Must be able to perform in an open cube work environment with a quiet to moderate noise level.