Customer Programs Operations Analyst

Description

perform eligibility checks for potential customers, as well as monitor and compensate third parties for their performance in recruiting customers. This position will play a key role in managing customer enrollment and payment operations for their Flexible Pricing Rate Pilot, as well as conducting additional reporting. This position is responsible for receiving and validating enrollment forms from account managers, submitting eligible customers to a third party supplier for enrollment, and confirming enrollment status back to stakeholders. This position will also be a subject matter expert for the pilot’s automated enrollment and billing platform and will be responsible for pulling data from the platform, ensuring its accuracy, and working with the third party platform provider to report bugs/errors, make enhancements, and maintain the system. The role also includes overseeing manual enrollment processes for Automation Service Providers, maintaining detailed metrics on enrollment activity (e.g., number of customers, MW enrolled, benefiters vs. non-benefiters), and tracking billing status.

Minimum Years of Experience: Four or more years of experience with business analysis

Desired Skills/Attributes

Experience with customer programs and billing in a utility or similarly regulated environment

• Familiarity with SAP billing and/or payment systems

• Experience using advanced analytical tools such SAS, Power BI or other similar tools.

• Experience working with budgets.

• Experience creating and using pivot tables, charts, and graphs and the ability to work with larger datasets (e.g., containing data for several hundred thousand accounts).

• Proficiency identifying trends in complex data and arriving at solutions rooted in information.

• Comfort working in a fast-paced, deadline-driven environment

• Demonstrates strong ethics, influence and negotiation, leadership, interpersonal skills, communication, and the ability to effectively manage stress and engage in continuous learning

Skills

Operations analysis, excel, Operation, Business analysis, tracking, reporting, payment process, payment processing and reconciliation, business process improvement, data entry, sap, sas, Power BI, Pivot tables

Top Skills Details

Operations analysis,excel,Operation,Business analysis,tracking,reporting,payment process,payment processing and reconciliation,business process improvement,data entry,sap,sas,Power BI,Pivot tables

Experience Level

Expert Level

This is a Contract position based out of Rosemead, CA.

The pay range for this position is $37.00 - $40.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in Rosemead,CA.

This position is anticipated to close on Oct 7, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.