Dispatch Coordinator

Dispatch Coordinator - Mobile Crisis

Under the general supervision of the Mobile Crisis Director, the Dispatch Coordinator provides connection via telephone between the individual and the mobile crisis team.

• Acts as primary liaison between individuals in crisis and mobile crisis team.
• Receive complete and accurate information from crisis representatives or individuals in crisis and relay information to the mobile crisis team.
• Utilize MHWIN dispatch system to deploy mobile crisis team.
• Respond to crisis calls and referral for mobile crisis deployment.
• Utilize de-escalation techniques and crisis interventions for callers in crisis.
• Complete triage to provide initial assessment of the individual's need.
• Assess all callers for suicide.
• Ability to multi-task and manage high call volume.
• Ability to document each encounter concurrently while in-call.
• Have a working knowledge of community resources.
• Understands and adheres to DHWIN compliance standards as they appear in the Code of Conduct and Conflict of Interest Policies.
• Participates in agency and system staff meetings.
• Mobile Crisis and Dispatch Coordinators operate 24/7, 365 days per year. Staff must have the ability to work various shifts.
• Performs related duties as assigned.

KNOWLEDGE, SKILLS AND ABILITIES (KSA'S)

• Knowledge of DWIHN policies, procedures, and practices.
• Knowledge of DWIHN provider network and community resources.
• Knowledge of the Michigan Mental Health Code.
• Knowledge of behavioral health and mental health principles and practices.
• Knowledge of the Michigan Medicaid Provider Manual.
• Knowledge of MWHIN.
• Knowledge of compliance standards.
• Knowledge of crisis training and experience in de-escalation, i.e., suicide prevention, development of crisis plans, trauma informed care, etc.
• Assessment skills.
• Evaluation skills.
• Organizational skills.
• Communication skills.
• Active Listening skills.
• Computer skills (Word, Excel, Access, Power Point, Outlook, Teams).
• Teamwork Skills.
• Ability to communicate orally.
• Ability to communicate in writing.
• Ability to work effectively with others.
• Ability to work with an ethnically, linguistically, culturally, economically and socially diverse population.
• Judgement/Reasoning ability

REQUIRED EDUCATION:

A Bachelor's Degree in Social Work, Psychology, Counseling, Human Services, the Social Services, or a related field.

Behavioral Health Crisis Provider Training required by MDHHS approved entity.

REQUIRED EXPERIENCE:

2 years work experience in a mental health/crisis services field

REQUIRED LICENSE(S).

A valid State of Michigan Driver's License with a safe and acceptable driving record.