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Senior Director, IT Service Delivery & Digital Experience

$193k - $282.33k

Broad Institute of MIT and Harvard

The Broad Institute of MIT and Harvard is hiring a Senior Director for IT Service Optimization & Digital Experience. This critical role involves leading a team of professionals to implement IT standards for global end-user support, focusing on efficiency and high-quality service delivery. Ideal candidates will have over 15 years of IT experience, a strong background in managing diverse teams, and familiarity with ITIL practices. The position offers a competitive salary range of $193,000 to $282,333 per year, along with comprehensive benefits. #J-18808-Ljbffr Broad Institute of MIT and Harvard

Vacancy posted 1 day ago
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