Senior Director, IT Service Delivery & Digital Experience
$193k - $282.33kBroad Institute of MIT and Harvard
The Broad Institute of MIT and Harvard is hiring a Senior Director for IT Service Optimization & Digital Experience. This critical role involves leading a team of professionals to implement IT standards for global end-user support, focusing on efficiency and high-quality service delivery. Ideal candidates will have over 15 years of IT experience, a strong background in managing diverse teams, and familiarity with ITIL practices. The position offers a competitive salary range of $193,000 to $282,333 per year, along with comprehensive benefits. #J-18808-Ljbffr Broad Institute of MIT and Harvard
$139k - $187k
...Description The End User Services Senior Manager provides... ...service analytics, customer experience, and service maturity... ...technology and digital employee experience, anticipates... ...in End User Services, IT Operations, Service... ...looks like in support delivery, documentation quality...SeniorDigitalTemporary workSummer workLocal areaRemote workShift work$269.6k - $307.7k
Senior Director, Research & User Intelligence, Customer and Developer Experiences Capital One’s Experience Design (XD) organization is focused... ...leadership, human factors, digital product design, experience... ...to enhance product delivery. Cross Functional Partnership...SeniorDigitalFull timePart timeLocal area$120.22k - $172.51k
...executing and scaling digital operations and service enablement... ...Managed Services. The Director, Digital Operations &... ...practices to improve service delivery efficiency, consistency, and customer experience. Working in close partnership... ...Managed Services or IT Services operations,...Digital$90k - $130k
Mass Digital Health is looking for a Digital Consumer Experience Senior Researcher to lead research projects and collaborate cross-functionally to enhance digital solutions. The ideal candidate will have over 5 years of CX/UX research experience and a strong understanding...SeniorDigital- ...involves creating technical documentation, collaborating across teams, and traveling up to 40% of the time to support Enterprise customers. The ideal candidate has excellent communication skills and a strong background in digital experience tooling. #J-18808-Ljbffr DatadogSeniorDigital
$110k
...Senior Account Executive Senior Account Executive First... ...office solutions (high-speed digital copiers/printers, full-... ...Capture, Document Management Services, Document Delivery, and Digital Signage), and... ...Degree or equivalent work experience. Two or more years of outside...SeniorDigitalWork experience placementWork at office- Generac Power Systems is looking for a Senior Digital Product Manager in Boston, Massachusetts, to... ...product strategies and enhance user experiences across various business lines. This role involves deep collaboration with IT and marketing teams to influence CRM features...SeniorDigital
- SpringWorks Therapeutics is seeking a Senior Director of Digital & Omnichannel Strategy to lead data‑driven,... ...intersection of brand strategy, customer experience, and digital innovation, partnering with Brand, Sales, Medical, IT, Analytics, and agencies to drive launch...SeniorDigital
- ...is hiring a Principal UX Designer to elevate their web and digital experience. The ideal candidate will drive web experience strategy through... ...user experiences, and leading design work from discovery to delivery. The role requires extensive UX experience, excellent...SeniorDigital
$193k - $282.33k
...exceptional products and services. We are committed to... ...bring new viewpoints, experiences, and creativity to the... ...Technology Leadership Team, the Senior Director IT Service Optimization & Digital Experience is... ...of the IT standards of delivery for global end user solutions...SeniorDigitalWork experience placementLocal areaFlexible hours$171.6k - $392.1k
...opportunity In the digital economy, it... ...ServiceNow Consulting Senior Manager you... ...the business. It is a client... ...relationships and obtain experiences that will... ...and manage the delivery of technology... ...Global Business Service (GBS) or... ...Senior Manager or Director level. ServiceNow...SeniorDigitalSummer holidayWorldwideFlexible hours$147.5k - $163.7k
ISACA is seeking an Information Services Manager based in Boston. This role involves leading a digital and IT team to support, maintain,... ..., extensive leadership experience in technology environments,... ...and strong skills in service delivery. Responsibilities include managing...Digital$90k - $130k
Senior Account Executive Commercial Print & Signage Solutions... ..., including both digital and offset printing. While experience with point-of-purchase... ...short on quality, service, or delivery, or for established print... ...management level, including Directors, Vice Presidents, and...SeniorDigitalBase plus commissionWork at officeImmediate startRemote workMonday to FridayFlexible hoursNight shift1 day per week$204k - $272k
Senior Director, IT Infrastructure and End User Experience Cambridge, MA USA The Senior Director, IT Infrastructure... ...the strategy, design, delivery, and operation of the... ...access provisioning, service requests, helpdesk... ..., consumer-grade digital workplace. The successful...SeniorDigitalPermanent employmentFull timeContract workCasual workWork at officeLocal areaFlexible hours$113.3k - $188.8k
About the Role We are seeking a proactive Senior UX Researcher to shape customer- and banker-facing experiences. This person will deliver actionable research that influences... ...The ideal candidate has experience researching digital products for both customer and employee...SeniorDigitalWork experience placementWork at office$90k - $130k
...their bodies, behaviors, and daily lives. WHOOP is hiring a Senior User Experience Researcher to join WHOOP Labs in Boston and support the... ...research moderation and participant interactions. Experience in digital health, healthcare, medical devices, or other regulated...SeniorDigitalFull timeWork at officeRelocation$172.7k - $216.4k
Bank of America is looking for an Experience Design (XD) IV, Product Design in Boston to lead and optimize digital experiences across various platforms. The role requires a strong background in product design and excellent communication skills. The successful candidate...SeniorDigital- M&T Bank is seeking a Lead Experience Strategist to join its Experience and Process Design... ...Candidates should have a strong background in Service Design and Design Thinking with proven... ...and coaching, and strong skills in digital product design. #J-18808-Ljbffr M&T BankSeniorDigitalWork at office
- Sanofi is seeking a Consumer Experience Strategy Lead in Cambridge, MA to drive end-to-end CX strategy and digital solutions across products and services. You will collaborate with cross-functional teams to align with product roadmaps, user needs, and market data, shaping...SeniorDigital
- CVS Health in Boston is seeking a Senior Manager - Digital UX Design to lead a team in delivering innovative healthcare solutions. You will guide... ...a human-centered culture. Ideal candidates have extensive experience in design leadership, user-centered approaches, and...SeniorDigital
$120k - $150k
...engage, and serve people by delivering intelligent, personalized digital experiences that connect the world. We empower the world’s most iconic... .... This is not a lifecycle or relationship marketing role. It is a growth engine role, where the install base is treated as...SeniorDigitalContract workTemporary workLocal areaRemote work$85k - $138k
...national professional services firm where our purpose... ...wealth advisory, digital, audit, tax, consulting... ...currently seeking an Audit Senior to join our State and... ...and service delivery. Get the opportunity... ...You have 2+ years of experience performing audits...SeniorDigitalLocal area$150k - $180k
...Nexthink is the leader in digital employee experience management software. The company provides IT leaders with... ...intersection of sales and delivery — that is the PS... ...explicit mandate to own the services narrative with sales:... ...directly as a senior practitioner on key deals...SeniorDigitalWork at officeImmediate startRemote workWorldwideFlexible hours- ...seeking an experienced Senior Clinical Project... ...to lead the successful delivery of complex clinical projects... ...project execution and service delivery. Identify... ...re Looking For Proven experience in clinical project management... ...advanced imaging and digital solutions to improve...SeniorDigitalWork at office
- A leading digital experience management firm seeks a Director of Service Delivery Management in Boston to oversee a global team of Service Delivery Managers. This role... ...Candidates should have over 15 years of experience in IT service delivery, strong people management...Digital
$50k - $63.16k
...Senior Account Executive, Workplace Technologies & Services Does the art of the deal drive your day-to... ...leader in technology and digital transformation, this... ...conversion and managed print, IT, and automation... ...on an optimal customer experience throughout the sales process...SeniorDigitalFull timeTemporary workFor contractorsFor subcontractorCasual workWork at officeLocal areaImmediate startRemote workWork from home$130k - $150k
Senior Technical Account Manager As a Senior Technical Account Manager... ...and long-lasting customer experience. Responsibilities Ongoing... ...proactively prevent negative service trends. Build and monitor customer... ...Architect Google Cloud Digital Leader Google Associate...SeniorDigital$243k - $257.4k
...analytics ecosystem of tools and services to support and grow the... ...Cancer Institute (DFCI). The Senior Director of AI Operations and Data... ...to improve the outcomes and experience of patients and providers KNOWLEDGE... ...including radiology, digital pathology, medical text, audio...SeniorDigital$140k - $170k
...cybersecurity risks across their digital footprint. Headquartered in... ...value. About the Role: The Senior Customer Success Manager... ...customer in product feedback and service delivery discussions. Build and... ...practices, cyber insurance experience preferred, coupled with strong...SeniorDigital$110k - $125k
Grand Circle in Boston, MA, is seeking a Manager, Digital Customer Experience to continuously enhance travelers' digital journeys. This hybrid position requires expertise in analytics and digital merchandising. You'll lead a team to improve engagement and conversion through...Digital
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