Supply Chain Specialist

Job Description

Job Description

Company Description

At TA Services, we don’t just move freight – we move business forward. Since 1986, we’ve been delivering peak performance for our customers through our Freight Brokerages, Managed Transportation, Warehousing & Fulfillment, Mills Services, and Cross-Border Logistics.

What sets us apart? Our people! At TA, culture isn’t an afterthought – it’s a competitive advantage. We’re intentional about building a workplace where you’re supported, challenged, and equipped to grow. From day one, you’ll get the tools, training, and trust to unlock your full potential.

We believe when the right people live the right values, there’s no limit to what we can achieve. If you’re driven, collaborative, and ready to win, you’ll fit right in.

Here’s what drives us:

• People First – We lead with care, connection, and respect.
• Service – Our customers, carrier partners, and team members deserve nothing less than excellence.
• Safety – Built into every move we make.
• Results – High standards. Real outcomes.
• Innovation – We push boundaries and never settle.

Sound like the kind of team you want to be part of? Let’s take a closer look at the role.

Key Responsibilities

• Manage Daily Logistics Operations-  Manage day-to-day logistics activities for an assigned book of customers
• Forecast and plan customer needs one week in advance to support smooth operations and minimize disruptions.
• Accurately enter and process customer shipping requests.
• Coordinate Shipments and Resolve Exceptions - Update and reschedule missed pickups and deliveries
• Enter and audit shipments in logistics systems and customer portals.
• Review large LTL shipments for accuracy, including shipments of 7 or more skids or 7,000+ pounds.
• Provide Customer Service and Communication - Serve as the primary point of contact for assigned customers.
• Provide timely, professional updates regarding shipments, delays, and operational issues.
• Build and maintain strong customer relationships through proactive communication and excellent service.
• Collaborate with team members to ensure operational tasks are completed accurately and on time.
• Coordinate Afterhours Issues and Handoffs - Provide complete information, context, and references to the Afterhours team to support effective resolution.
• Ensure clear and accurate handoffs of outstanding issues.
• Support Billing, Auditing, and Operational Accuracy - Ensure all required billing references are captured for accurate and timely invoicing.
• Partner with the Freight Audit team to research and resolve billing discrepancies.
• Review unbilled reports and close open items to support timely customer billing.
• Maintain accurate records and data across applicable logistics systems.

Work Environment

• Primarily an office-based, logistics operations environment.
• Monday-Friday: 8am-5pm
• Requires regular communication and collaboration with customers, internal teams, and logistics partners.
• Work may require managing multiple priorities and time-sensitive operational issues simultaneously.

Education

• Bachelor's degree in Supply Chain, Logistics, or a related field preferred.
• Equivalent education and/or relevant professional experience may be considered.

Experience

• 2+ years of experience in transportation, logistics, warehousing, supply chain operations, or a related field.
• Experience managing customer logistics activities and resolving shipment or delivery issues preferred.
• Experience with logistics management systems, customer portals, and Microsoft Office Suite.
• Experience reviewing and auditing shipment information for accuracy.
• Strong organizational, problem-solving, and attention-to-detail skills.
• Excellent verbal and written communication skills.
• Ability to work independently while collaborating effectively with a team.
• Ability to manage multiple priorities, meet deadlines, and respond proactively to operational issues.

Personality Traits

• Organized and detail-oriented.
• Proactive and solutions-focused.
• Customer-focused and professional.
• Clear and effective communicator.
• Dependable and accountable.
• Adaptable and comfortable managing changing priorities.
• Collaborative team player.
• Able to remain composed and responsive when addressing time-sensitive operational issues.

Pay/Benefits/Perks

• $25/hr
• Accrue up to five days PTO in first year. Two-weeks vacation, plus one week PTO accrue on first anniversary.
• Medical, Dental, Vision, Life Insurance, Disability
• Other benefits include Doc-On-Demand, Tuition Reimbursement, Paid Volunteer Day, Employee Assistance Program

All your information will be kept confidential according to EEO guidelines.