Senior Program Manager, Dedicated Workplace Teams

Our mission: eliminating every barrier to mental health. Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We're building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage. Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. With outcomes independently validated by JAMA Network Open and the Validation Institute, Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners. As an AI-native company, we believe technology should expand the reach, quality, and humanity of care. Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission. At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time - whether it's therapy, coaching, medication, or beyond - tailored to each individual's needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started - join us on our journey to make mental healthcare accessible to everyone, everywhere. Reporting to the Director, Clinical Operations & Strategy, the Senior Program Manager, Dedicated Workplace Teams is a high-impact individual contributor responsible for owning the operational design and delivery of a dedicated workplace program for a strategic customer. You will translate customer commitments, clinical and operational needs, and program performance into measurable outcomes and scalable operating mechanisms. This is a build-and-run role: you will diagnose complex problems, determine the right methods and plans, align senior internal and customer stakeholders, lead execution across interdependent workstreams, and strengthen the systems that sustain results. This is a full-time, remote role. Travel is required and is expected to be up to 20-30%. What you'll do: Own the end-to-end operational strategy and execution for a dedicated workplace program, translating customer goals, program performance, and internal constraints into clear priorities, success metrics, and delivery plans Lead complex, cross-functional workstreams across Clinical Operations, Customer Success, Analytics, Product, Marketing, and other partners; independently determine the approach, drive decisions to closure, and deliver durable outcomes Establish program health mechanisms - including performance dashboards, operating cadences, decision and RAID logs, dependency tracking, and escalation paths - so leaders can manage proactively and the customer experience remains reliable Analyze program performance and stakeholder feedback to identify root causes, risks, and opportunities; develop evidence-based recommendations and lead the implementation of improvements Design and implement scalable processes, workflows, governance, and tools that improve execution, accountability, readiness, adoption, and the member and customer experience Serve as a trusted operational partner to senior customer and internal stakeholders, adapting communication and recommendations to influence complex decisions and balance customer needs with operational realities Lead customer readiness and change-management efforts for program launches, new ways of working, and material changes, including communications, enablement, feedback loops, and adoption measurement Own executive-ready business reviews and program narratives that clearly communicate performance, insights, risks, tradeoffs, decisions needed, and expected impact Anticipate downstream risks and dependencies, surface tradeoffs early, and drive practical mitigation plans through resolution Codify lessons learned into reusable playbooks, operating standards, and frameworks that strengthen the Dedicated Workplace Teams model over time What success looks like in this role: Deliver against customer commitments and measurable goals, with performance, risks, and priorities visible to the right leaders Convert complex cross-functional work into clear decisions, accountable plans, and reliably executed outcomes - even when the path is ambiguous or stakeholder needs compete Build trust from leaders and customer stakeholders to view the program as strategic, organized, responsive, and grounded in data Improve program performance through durable operating mechanisms, not one-time fixes; processes, tools, and governance create stronger execution, adoption, and accountability Identify and resolve issues before they become customer-impacting problems, balancing immediate needs with the long-term health and scalability of the program What you'll bring: 4+ years of experience in program management, operations, implementation, customer delivery, strategy and operations, or similar cross-functional roles Demonstrated ownership of complex, customer-facing or operational programs from problem definition through execution, including independently determining methods and driving results across multiple work-streams Strong analytical and operational judgment; able to evaluate multiple variables, identify root causes, define success metrics, and turn data and feedback into clear recommendations Proven ability to influence senior internal and external stakeholders, reconcile competing priorities, and drive decisions without direct authority Experience building scalable operating mechanisms - such as program cadences, dashboards, governance, workflows, tools, playbooks, or change-management plans - rather than only executing an established process Exceptional written and verbal communication skills, including the ability to develop concise, executive-ready narratives and customer-facing materials Track record of proactively identifying risks, navigating ambiguity, and delivering practical, durable solutions in fast-moving environments Experience in healthcare, health tech, employee benefits, SaaS, or another complex B2B service environment is preferred Experience with enterprise customers, dedicated or onsite programs, and travel of up to 20-30% is preferred Benefits provided by Spring Health: Note : We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type. Employer sponsored 401(k) match of up to 2% for retirement planning A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents. We offer competitive paid time off policies including vacation, sick leave and company holidays. We offer parental leave up to 18 weeks, depending on your eligibility including tenure and medical situation. Access to Noom, a weight management program - based in psychology, that's tailored to your unique needs and goals. Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses. Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care Up to $1,000 Professional Development Reimbursement a year. $200 per year donation matching to support your favorite causes. Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. Our privacy policy: Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know. #J-18808-Ljbffr Spring Health