Field Service Engineer

Job Description Summary

Field Service Engineer will be responsible for installation, configuration, maintenance, and repair of medical equipment, ensuring optimal performance and compliance with regulatory standards. This position will be available in Kocaeli, Ankara, Van, Diyarbakır.

Activities & Responsibilities

• Install and configure a range of medical equipment, focusing on one modality.
• Conduct testing and calibration to ensure optimal performance.
• Train healthcare staff on operation and basic troubleshooting.
• Perform preventive maintenance and corrective operations of moderate complexity.
• Capture and maintain accurate work documentation, including debriefing, parts ordering, and KPI metrics.
• Apply and coach to ensure EHS and compliance standards are met.
• Leverage customer knowledge to assist with contract and on-demand revenue growth.
• Escalate complex problems to experienced peers.
• Lead communications with customers and serve as escalation point for concerns, including installations.
• Remote fixing and equipment diagnostics.

EHS Specific Goals

• Comply with the Environment, Health & Safety (EHS) Policies and applicable laws and regulations.
• Complete all mandatory EHS training. Actively participate in accident & incident investigation and follow up.
• Maintain defined levels of housekeeping & ensure a clean, clear workplace and participate in EHS inspections. Identify and correct hazards and unsafe conditions.

Technical Knowledge & Hard Skills

• Successfully completed ECT program or foundational experience in a similar role.
• Proficient in one modality; developing knowledge in another.
• EHS champion with strong compliance mindset.
• Knowledge of Lean & Continuous Improvement principles.
• In-depth knowledge of all processes and tools related to the role.
• Trained and updated in all mandatory trainings.
• Strong written and verbal communication skills.
• English: Read, understand, and hold conversations.
• Skilled in using Excel, PowerPoint, and other tools to analyze service data and present findings clearly and effectively.
• Capable of assisting with network setup and troubleshooting for connected medical devices, including IP configuration and basic IT coordination.

Behavior & Soft Skills

• Embrace company cultural behaviors.
• Technical curiosity to learn and solve problems.
• Safety-first mindset.
• Collaboration and one-team approach.
• Rigor, organization, and efficient time management.
• Listening skills and composure.
• Seeking feedback and advice to grow and learn.
• Customer-focused mindset.
• Ability to adapt to change with a positive attitude.
• Coaching and mentoring potential.

Relocation Assistance Provided: No