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Senior IT Service Desk Lead - Advanced Escalations

Giorgio Armani

Giorgio Armani in New York seeks a Senior Service Desk Technician to deliver IT support across the organization, serving as the primary escalation point for Tier 2 and 3 requests and resolving complex hardware, software, and network issues. The role requires strong technical expertise, excellent customer service, and the ability to communicate with both technical and non-technical stakeholders. Duties include Microsoft 365 management, onboarding, asset deployment, and documenting SOPs. #J-18808-Ljbffr Giorgio Armani

Vacancy posted 4 days ago
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