Provider Relations Specialist

Provider Relations Specialist

NaphCare has an excellent opportunity for a Provider Relations Specialist to join our Corporate Headquarters in Birmingham, AL. The Provider Relations Specialist will support clients by providing claims status, payment information, and explanation of payment via telephone and written correspondence. The Provider Relations Specialist will also resolve provider issues and escalate as needed.

Once all training requirements have been fulfilled, this is a remote position.

NaphCare is a family owned, medical technology company that has been delivering high quality healthcare to correctional facilities across the nation for over 36 years. Come join our team of over 7000 employees and growing! NaphCare pays well, offers outstanding benefits, and has an incredibly engaged corporate support team to make sure you have what you need to be truly excellent at what you do.

NaphCare partners with correctional facilities to provide proactive, patient-focused healthcare. We recognize that we serve a unique and diverse patient population, and our onsite teams take pride in bringing excellence in care to a population in great need. Be part of a world-class team of professionals who are revolutionizing correctional healthcare as you use our cutting-edge resources, including our award-winning electronic operating system.

NaphCare Full Time Benefits:

• Prescriptions free of charge through our health plan
• Health, dental & vision insurance that starts day one!
• Lowest Cost Benefits!
• Employment Assistance Program (EAP) services
• 401K and Roth with company contribution available.
• Tuition Assistance
• Referral bonuses
• On-site education
• Free Continuing Education!
• Term life insurance at no cost to the employee
• Generous paid time off & paid holidays

NaphCare has a partnership with NetCE that provides CEU/CME for our staff. NetCE uses a rigorous peer review process to ensure that all activities and content are up to date. This service streamlines continuing education for all NaphCare Employees to meet state specific requirements for maintaining licensing.

With NaphCare, you'll play a critical role in our continuing mission to be the leading provider of quality healthcare in the correctional industry. If you want a career that will make a difference, choose the company that is different.

We support your growth and internal promotion. Once hired, we encourage our employees to continue to seek opportunities for advancement and leadership.

Responsibilities

• Accurately provide claim status and payment information to clients.
• Demonstrate skills in accuracy and multitasking while working to impact progress within the daily workload and adhere to internal candidates.
• Maintain confidentiality when managing patient data and company processes.
• Demonstrate a high comfort level in working with large volumes of data.
• Demonstrate a strong attention to detail and a commitment to customer service throughout the claims process.
• Additional duties and specific projects as assigned.

Qualifications

• High school diploma or equivalent work experience.
• A minimum of 2 years' of previous experience processing 1500s, UBs and medical claims.
• Medical billing knowledge and customer service skills are critical.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office Suite is also desired.

Equal Opportunity Employer: disability/veteran