Director of Career and Technical Academy

Job Location
Lifsey Building - Career Solutions

Job Summary:
The Director of Career and Technical Academy is responsible for directing operations for the development, coordination, delivery and evaluation of training programs and other related services to assigned employees, clients and students to enable them to improve their skills and seek competitive employment. The role works cross functionally with staff to ensure training competency is maintained in all positions in all departments while overseeing the management of the training programs including construction, welding, healthcare, information technology and supporting staff for those programs. The Director will lead the Goodwill Career and Technical Academy and will oversee management and training within the facility on an ongoing basis.

The Director of Career and Technical Academy will promote a positive work environment that celebrates our vision, mission and core values of Teamwork, Respect, Uprightness and Empowerment in every action and interaction with team members, donors, customers, management and persons served.

Job Description

Essential Functions

• Develops and maintain relationships with employers, community organizations, and government agencies to assess needs, build partnerships, deliver employer-driven training programs and assess program effectiveness.
• Maintains competency and current knowledge of market trends in the labor market, employer skill and hiring needs, skill development strategies/curriculum, and training programs.
• Leads Academy training programs to optimize classroom capacity, meet enrollment and financial goals, and ensure strong participant outcomes.
• Oversees and manages the implementation of the Academy training strategy by developing training programs for the company.
• Designs, develops, implements, and maintains a portfolio of training programs that meet community needs related to employment.
• Researches new training and professional development materials and assists in or produces feasibility studies/business plans for new training programs.
• Plans and creates training curriculum considering learning styles, skill level, and development paths.
• Meets the goals set for outcomes of training and certification programs.
• Post-implementation evaluates programs and recommends improvements in program structure or curriculum, while ensuring programs are properly maintained, delivered, and reported.
• Oversees Academy operations in Nashville, TN and Jackson, TN, and works to expand to other counties within our 48-county territory in accordance with the organizational strategy.
• Relates to people with all types of disabilities and social and economic backgrounds in a professional and courteous manner.
• Develops and manages a master training calendar, prepares a variety of reports, memoranda, correspondence, newsletters, bulletins, and records related to the Academy training programs and professional development functions.
• Consults with VP of Mission Advancement, Director of Mission Integration, Director of Career Solutions, and the marketing department to develop branding and marketing concepts for new training programs and services. This includes formulating a specific budget and expenditure plan for each concept.
• Manages the administration of the department to include but not limited to budget and expense management, timekeeping, and performance evaluation of direct reports.
• Hires, trains and evaluates the work of Training Program Managers to ensure program success in meeting the needs of clients as they pursue training toward employment.
• Be knowledgeable of and comply with all company policies and procedures as well as legal requirements at all times.
• Other duties as assigned by management.

Minimum Qualifications

Required Skills

Education

• Bachelor's Degree in in a business or social service-related area, such as Communications, Business Management, Industrial Psychology, Rehabilitation Counseling or Public Service is required.
• Master's Degree (Preferred)

Experience

• Minimum of 7-10 years of experience in a related field.
• Minimum of 5 years of supervisory experience.

Knowledge / Skills

• Proficient in Microsoft Word, Excel, Outlook, Internet and have the ability to learn new software as needed.
• Knowledge of CRM database systems and ability to navigate through the system and train associates on the system.
• Knowledge of all Goodwill's departments, jobs, employees, locations, policies and procedures.
• Able to use the payroll timekeeping system.
• Able to use the department database system.
• Able to type and to perform other functions related to other projects of the department.
• Professional behavior when interacting with contributors, employees, visitors, and clients.
• Strong oral and written communication skills including the ability to communicate effectively with all levels of management and employees.
• Strong customer service and interpersonal skills.
• Strong delegation skills while maintaining accountability.
• Strong training and coaching/counseling skills.
• Have active driver's license, reliable transportation, automobile insurance, and ability to drive to various locations to deliver training.