Technical Supervisor - Mobile Device Repair

Job Description

Job Description

Technical Supervisor – Mobile Device Repair

Electronics Renewal LLC dba The Goldie Group is seeking a Technical Supervisor to lead a small team of mobile device repair technicians in our Nashville repair facility. This is a hands-on leadership role for someone with strong smartphone repair experience and industry certifications.

Candidates with experience in OEM repair, insurance repair programs, or high-volume device refurbishment and cosmetic uplift environments are encouraged to apply.

Responsibilities

• Supervise and support a team of 10-15 mobile device repair technicians
• Perform advanced smartphone diagnostics and repairs
• Ensure repairs meet industry certification standards
• Train technicians and assist with complex repairs
• Monitor repair quality, productivity, and turnaround times
• Support refurbishment services and processes
• Maintain repair documentation and quality procedures

Requirements

• 2–4 years mobile device repair experience
• Previous leadership or team lead experience
• Samsung Certified Technician
• CTIA or WISE certification required
• Strong troubleshooting skills for smartphones and tablets
• English required

The Goldie Group (Electronics Renewal LLC) is a family-owned company that's been a leader in mobile device and wireless technology services for over 30 years — and we're growing fast. Headquartered in Nashville with facilities across the country, our 200+ team members help major carriers, retailers, and enterprises manage the full life of their devices: refurbishing, repairing, remarketing, and recycling smartphones, tablets, wearables, and IoT hardware. It's hands-on, future-focused work that keeps technology in people's hands longer and out of landfills.
We invest in our people the same way we invest in our technology. Whether you're just starting your career or ready for your next step, you'll find real opportunities to learn new skills, take on responsibility, and grow alongside teammates who treat each other like family. If you want a job where what you do actually matters — to customers, to the planet, and to your own future — Goldie Group is a place to build it.

Company Description

The Goldie Group (Electronics Renewal LLC) is a family-owned company that's been a leader in mobile device and wireless technology services for over 30 years — and we're growing fast. Headquartered in Nashville with facilities across the country, our 200+ team members help major carriers, retailers, and enterprises manage the full life of their devices: refurbishing, repairing, remarketing, and recycling smartphones, tablets, wearables, and IoT hardware. It's hands-on, future-focused work that keeps technology in people's hands longer and out of landfills.\r\nWe invest in our people the same way we invest in our technology. Whether you're just starting your career or ready for your next step, you'll find real opportunities to learn new skills, take on responsibility, and grow alongside teammates who treat each other like family. If you want a job where what you do actually matters — to customers, to the planet, and to your own future — Goldie Group is a place to build it.