Account Manager

Job Description

Position Summary

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This Associate Sales Executive position is responsible for being the secondary rep at a Paper Mill in Somerset, Maine. This is a developmental role involving collecting and performing sample testing, data management, and data analysis. Training will also include developing and implementing sales strategies to increase revenue, preparing regular sales reports and forecasts to track performance, and informing strategic decisions. Providing exceptional customer service by responding promptly to inquiries and resolving any concerns is also a crucial part of the job. Accurate and timely reporting to the customer regarding program performance is also essential.

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Key Outcomes/Responsibilities

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Customer Satisfaction: Managing the relationship with the customer in a manner that makes prevents attrition.

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Actions: Business reviews, service reports (customer requested subjects and frequency), customer entertainment (lunch, dinner, teams building exercises), providing savings projects, responding to service calls as needed, data mining for issues as requested

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Continuous improvement: Associate Sales Executives should bring savings projects to the customer to help improve their process

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Actions: proposing chemical and/or digital solutions to lower customers costs, identifying process changes and assisting customers with implementation, optimizing applications or process variables/controls

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Account Growth: Associate Sales Executive should reach annual sales targets by increasing volumes or obtaining new applications

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Actions: commercialing new applications, increasing volumes of existing applications to improve customer performance, working with sales manager to identify target applications

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Reporting/Service: Servicing the account in a manner that keeps the customer happy.

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Actions: writing service reports, application testing and monitoring, business review with customers, process and application troubleshooting, responding to service calls, maintaining equipment

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Basic Qualifications

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• Education: Bachelor's Degree
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• Job Related Experience: 1 year or less
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• Talent development
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• Facilitation/training skills
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• Metrics/data analytics
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• Communication training
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Competencies

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• Drives Engagement - Creating a climate where people are motivated to do their best to help the organization achieve its objectives
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• Ensures Accountability - Holding self and others accountable to meet commitments
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• Collaborates - Building partnerships and working collaboratively with others to meet shared objectives
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• Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
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• Develops Talent - Developing people to meet both their career goals and the organization's goals
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