Field Service & Technical Sales Engineer

Job Description

Job Description

POSITION SUMMARY

The Field Service & Technical Sales Engineer is primarily responsible for conducting repair, maintenance and troubleshooting work on sold products, especially polishing machines (for fiber optic product) at company's office.

Based in Atlanta, visit customers sites throughout the United States, Mexico, and other regions within the Americas to conduct follow-up activities on sold products, provide product explanations, and support sales activities. Regular domestic and international customer visits are required.

Successfully resolve technical service and business development issues to facilitate on-going, synergistic business
with core Accounts.

Develop relationships with design and development engineers, purchasing and material control management to support customer needs and ensure that company capitalizes on design-in cycles.

Serve as an effective communicator and liaison, regarding technical and business development issues, with
appropriate counterparts in Japan and China (as this pertains to local and global customers).

ESSENTIAL DUTIES AND RESPONSIBILITIES

Provide after sales support including repair, maintenance, and troubleshooting to the core customers
that represent major business opportunities. During the initial training period, travel with experienced service engineers to customer sites to gain hands-on experience in troubleshooting, repair, and customer support. (35%)

Visit customer sites to conduct follow-up, explain on sold products and support sales activities.(25%)

Work closely and effectively as sales team to develop customer solutions (15%)

Facilitate cooperation between customers, distributors, reps, and company's oversea engineers.(10%)

Support to Operations dept. – physical inventory, inbound shipments, material movement etc.(10%)

Other tasks or duties as assigned.(10%)

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED

Experience: 3-5 years of experience of field service, equipment maintenance, technical support, sales engineer or related technical role.Experience with equipment related to optical fiber manufacturing or other industrial, automation, or production equipment is a plus.

Education: BA / Degree in engineering or equivalent technical background preferred. Background in mechanical engineering, optics, automation, mfg. process design.

Equipment Experience: Computer literate; MS Office Word, Excel, PowerPoint and Teams

Special Skills: Skills in production equipment training and motivation

Language: Fluent in English is required. Spanish language skill is strongly preferred.

SCOPE OF AUTHORITY/PROBLEM SOLVING

Must be comfortable with performing mechanical repairs as part of the after sales support for FOPD ME products.

Ability to manage multiple projects simultaneously. Good organizational skills and follow through a must.

We need a self-starter who is experienced in working with others to accomplish objectives in a positive, non-abrasive manner.