PATIENT SERVICES ASST (TEMP)

Job Summary

The University of Michigan School of Dentistry, founded in 1875 in Ann Arbor, is a top-ranked, world-renowned institution for dental education, research, and clinical care. It consistently ranks among the top dental schools globally, offering DDS, dental hygiene, and advanced graduate programs, including a unique program for internationally trained dentists.

Responsibilities*

Phone Management/Scheduling

• Answer incoming phone calls and respond to patient inquiries related to student clinic appointments, services, and availability
• Schedule, reschedule, and cancel patient appointments based on clinic availability and dental student schedules
• Assist with outbound calls for appointment reminders, follow-ups, or waitlist management
• Accurately enter and update patient and appointment information in the scheduling system

Student Support

• Coordinate with student providers, and clinic administrators to ensure proper appointment alignment and case assignments
• Provide general information about the dental clinic's services and student provider process

Administrative/Customer Service

• Follow HIPAA guidelines to maintain patient confidentiality and data security
• Identify and escalate complex issues to the appropriate supervisor or department
• Maintain a courteous, professional demeanor with all patients and internal stakeholders

Required Qualifications*

• Graduation from high school or an equivalent combination of education and experience.

Desired Qualifications*

• 1 year of customer service experience.

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Work Locations

School of Dentistry, 1011 N. University Ave, Ann Arbor, MI 48109

Additional Information

We are committed to maintaining a safe and healthy work environment for everyone. As part of the onboarding process, all candidates are required to submit their immunization records to Occupational Health Services (OHS) prior to their appointment start date to verify their immunization status. The process includes completing a two-step TB test for all new hires and providing proof of Hepatitis B immunization for clinic-facing roles. Additional immunizations may be necessary based on public health guidance or specific job responsibilities.

Background Screening

The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks. Background checks are performed in compliance with the Fair Credit Reporting Act.

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled any time after the minimum posting period has ended.

U-M EEO Statement

The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.