Patient Access Representative

Job Title

Multiple Night (11pm-7:30am) and Evening (3pm-11:30pm) Shift openings available currently. Full Time or Part Time available Currently. 2 week training period on day shift (8am-4:30pm) required

Department

Emergency Department

Location

Trinity Health Ann Arbor

Minimum Rate of Pay

$16.92

Total Rewards and Benefits

Competitive compensation, DAILYPAY

Benefits effective Day One! No waiting periods.

Full benefits package including Medical, Dental, Vision, PTO, Life Insurance, Short and Long-term Disability

Retirement savings plan with employer match and contributions

Colleague Referral Program to earn cash

Unlimited career growth opportunities with one of the largest Catholic healthcare organizations in the country

Tuition Reimbursement

Position Purpose

Provides patient focused customer service within the Emergency Department. Performs outpatient & / or inpatient registration & insurance verification functions; collects patient financial liability payments & ensures that patients meet financial requirements including Medicare medical necessity, payer pre-certifications & referrals. Provides general information to hospital users, patients, families & physician offices.

Note: "patients" refers to patients, clients, residents, participants, customers, members

Minimum Qualifications

High School diploma or GED required.

HFMA CRCR or NAHAM CHAA required within one (1) year of hire.

Preferred Experience

Minimum of two (2) years hospital registration or insurance verification experience upon hire.

Knowledge of medical terminology, diagnostic coding & procedural coding required.

Ability to explain insurance benefits.

Essential Functions

Researches, collects & analyzes information.

Identifies opportunities, develops solutions, & leads through resolution.

Collaborates on performance improvement activities as indicated by outcomes in program efficiency & patient experience.

Responsible for distribution of analytical reports.

Utilizes multiple system applications to perform analysis, create reports & develop educational materials.

Synthesizes & analyzes data & provides detailed summaries including graphical data presentations illustrating trends & recommending practical options or solutions while considering the impact on business strategy & supporting leadership decision making.

Leverages program & operational data & measurements to define & demonstrate progress, ROI & impacts.

Maintains a Working Knowledge of applicable federal, state & local laws / regulations, Trinity Health Integrity & Compliance Program & Code of Conduct, as well as other policies, procedures & guidelines in order to ensure adherence in a manner that reflects honest, ethical & professional behavior & safe work practices.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.