Member Services Coordinator I

About the job

Recuro Health is a leading virtual-first care delivery company offering a personalized, holistic, and proactive approach to healthcare. Recuro provides seamless access to various virtual care services, including primary and urgent care, behavioral health, at-home lab testing, and genomics testing. Additionally, Recuro provides a comprehensive suite of supplemental benefits, integrated prescriptions, care management, and care navigation, all available on a unified platform. For more information, visit

POSITION SUMMARY

Member Services Coordinators are a part of Recuro’s Clinical Operations Team serve as the face of Recuro care in that they are the front line in supporting Recuro patients, members and providers with scheduling and managing their virtual consults and healthcare needs. Member Services Coordinators primarily interact with Recuro members and employers through the phone but may also communicate and coordinate through text, email, and other channels.

The position is fully remote in College Station, Texas.

CORE RESPONSIBILITIES

• Schedule consults and assist members and providers for all Recuro service offerings (e.g., Virtual Primary Care, Virtual Behavioral Health, Virtual Urgent Care)
• Support Recuro members and patients with detailed information about their benefits and general inquiries pertaining to the coordination of their care
• Collect and document member demographics, health history, and chief complaint
• Monitor the status of virtual consultations to elevate member or provider issues as well as support related tasks such as troubleshooting, post-consult scheduling, pharmacy outreach, and provider outreach
• Perform all tasks within scope of Recuro Health policy and procedures

PRIMARY RESPONSIBILITIES

• Complete tasks as assigned by Member Services Supervisor, Member Services Manager, or other Recuro Clinical Operations Leadership

Requirements

EDUCATION

• High School Diploma
• Some college (desired)
• Certified Medical Assistant (CMA) (desired)

EXPERIENCE

• Minimum 2 years Customer Service Experience
• Minimum 2 years Telehealth Experience
• Excellent customer service, verbal, and phone skills
• Fluent in English
• Flexibility with hours and available to work weekends
• Knowledge of basic medical terminology
• Proficiency in Microsoft Office Suite, Excel (preferred)

QUALIFICATION REQUIREMENTS

• Ability to work weekends and holidays as needed
• Must be able to maintain an internet speed of 30MPS or higher
• Communication: Strong written and verbal skills; active listening
• Teamwork: Strong interpersonal skills; ability to interact collaboratively with others
• Listening: Must be able to effectively handle and understand both inbound and outbound verbal communication delivered via telephone, computer-based calling systems, or voicemail speakers
• Work Standards: Great attention to detail as it relates to process and procedure, Strong organizational and time management skills
• Multitasking: Must be able to handle multiple tasks at the same time without errors and mistakes in a fast-paced environment
• Integrity: Shares complete and accurate information; maintains confidentiality and meets commitments
• Motivation: Displays energy and enthusiasm in approaching the job; takes action to influence events; desire to grow and learn
• Reliability: Takes personal responsibility for job performance; Completes work in a timely and consistent manner

Successful applicants must be eligible to work in the US (visa sponsorship is not provided at this time) and must be able to pass a pre-employment background test. Recuro Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.