Logistics Specialist
ROCS Jobs
Job Description
Job Description
Schedule
- Training: Monday–Friday, 9:00 AM–5:00 PM for the first 3 months
- Post-Training: Most likely an overnight schedule or similar, such as 10:00 PM–6:00 AM
- Weekly Schedule: Four weekdays and one weekend day
Why You Want to Work Here
Join a fast-paced logistics team specializing in high-profile, direct-to-patient shipments . This is a great opportunity for someone with logistics experience who thrives under pressure, enjoys solving problems, and wants to work in a hands-on, mission-critical environment.
Responsibilities
- Serve as the main point of contact for customers regarding shipment status, issues, and inquiries.
- Monitor and track time-sensitive, high-value shipments from origin through delivery.
- Resolve delivery issues quickly and professionally in coordination with internal teams.
- Maintain accurate documentation and case notes in the system.
- Communicate effectively with clients, drivers, and third-party vendors.
- Manage multiple systems and screens while handling incoming requests.
- Work cross-functionally with operations to ensure service quality and compliance.
- Provide timely updates and proactive communication throughout the shipment process.
Requirements
- 2–3 years of experience in logistics, freight, shipping, or supply chain customer service.
- Proven ability to manage high-pressure situations with urgency and professionalism.
- Strong multitasking and organizational skills.
- Comfortable working non-traditional hours and providing weekend coverage.
- Excellent communication and problem-solving skills.
- Strong attention to detail and ability to manage time-sensitive information.
Vacancy posted 2 days ago
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