Customer & Sales Support Specialist- JD Edwards

Job Description

Associate Specialist, Customer & Sales Support- JDE Systems

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We are seeking a motivated and customer-focused professional to join our team as an Associate Specialist within Customer & Sales Support. This is an excellent opportunity for someone early in their career who is eager to gain hands-on experience in customer engagement, sales operations, and business support functions.

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In this role, you will serve as a key point of contact for customers while partnering closely with internal sales teams to deliver a seamless, high-quality experience. You’ll gain exposure to order management, client communication, and ERP systems—making this an ideal launchpad for long-term career growth.

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Why This Opportunity Stands Out

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• Industry Leader – Part of one of the largest providers in its space with a strong national footprint and market presence
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• Growth & Stability – Backed by ongoing investment and expansion initiatives, creating long-term career opportunities
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• End-to-End Business Exposure – Work within a company that supports clients across the full lifecycle—from concept and design to execution and ongoing operations
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• Entrepreneurial Culture – Combines the resources of a large organization with the agility and collaboration of a smaller team
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• Training & Development – Access to structured training programs and opportunities to build industry expertise
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• Impact-Driven Work – Directly support customers in industries that are essential to everyday life (restaurants, healthcare, education, etc.)
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Key Responsibilities

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Customer Engagement & Support

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• Serve as a primary contact for customer inquiries via phone, email, and chat
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• Deliver timely, accurate information regarding products, services, and order status
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• Build positive relationships through professional and solutions-oriented communication
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Order Management & Coordination

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• Support order entry, processing, and tracking within JD Edwards (JDE) to ensure accurate and timely fulfillment
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• Partner with sales teams to address customer needs and ensure a smooth order lifecycle
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Issue Resolution

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• Investigate and resolve customer concerns with a proactive, customer-first mindset
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• Escalate complex issues appropriately while maintaining ownership through resolution
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Sales & Administrative Support

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• Provide day-to-day support to the sales team, including documentation and reporting
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• Assist with preparing sales materials, tracking activity, and maintaining records
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Product & Process Knowledge

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• Develop a strong understanding of products, services, and internal processes
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• Stay current on updates, promotions, and new offerings
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Data Integrity & Systems

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• Maintain accurate customer and sales data within CRM and JD Edwards (JDE)
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• Support ongoing data management and reporting needs
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What We’re Looking For

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• Strong customer-first mindset with a genuine interest in helping others
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• Excellent communication skills—both written and verbal
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• Detail-oriented with strong organizational and problem-solving abilities
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• Collaborative team player with a positive, proactive attitude
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• Ability to manage multiple priorities in a fast-paced environment
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Qualifications

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• 0–2 years of professional experience in customer service, sales support, or related field
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• (Internships or relevant coursework are highly valued)
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• Hands-on experience with JD Edwards (JDE) is required
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• Proficiency in Microsoft Office (Excel, Word, Outlook)
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• Experience with CRM systems is a plus
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• Ability to pass a background check upon offer acceptance
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Why This Role?

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• Strong entry point into customer success, sales operations, or ERP-focused roles
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• Opportunity to gain valuable experience working within JD Edwards (JDE)
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• High visibility and cross-functional exposure
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• Supportive, team-oriented environment with room for growth
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