Entry-Level IT Support Associate (B)

Join to apply for the Entry‑Level IT Support Associate (B) role at Expedient Expedient is hiring an on‑site, entry‑level opportunity that offers a fast‑track to learning, promotion and career growth. The entry‑level IT Support Associate in our Carmel / Indianapolis, IN data center will join the Operations Support Center (OSC) team and receive fully paid training (including industry certs) and hands‑on experience with a variety of technical platforms including virtualization technology, networking, data protection, Windows, disaster recovery, Linux/Unix and infrastructure. If you are looking for an opportunity to gain valuable technical on‑the‑job training and experience and kick‑start your IT career, you may be the perfect candidate for this role. Expedient provides multi‑cloud platforms, offers hosting and cyber security, and data center infrastructure as a service (IaaS) solutions to its clients. For more information about our cloud technology and solutions, please visit us at Sponsorship is not provided. Expedient does not engage with third‑party recruiting or staffing firms. The Schedule and Shift Premium This position operates on a regular schedule of Thursday through Saturday, and alternates Wednesdays from 7 am to 7 pm local time, and includes an additional bonus paid upon completion of the initial training. Lunch breaks are fully paid for all 12‑hour shifts. Professional Development & Training Expedient places high value on professional development and education. We will cover the costs upfront for our IT Support Associates to obtain relevant technical certifications such as CompTIA A+, Network+, etc. Certain certifications that are higher in difficulty to obtain have attached bonuses for completion. Rate of Pay The hourly rate of pay is based on technical experience and knowledge, work experience and/or academic experience. This entry‑level role seeks a passionate candidate interested in pursuing a career in IT and willing and able to learn, so any level of experience will be considered. Range of pay: $32,000/year ($15.38/hour) – $37,440/year ($18.00/hour), paid hourly and can vary depending on market and shift. Responsibilities Handle client tickets and questions, daily shift walks, routine audits, remote hands requests, etc., and escalated more complex tickets as needed. Follow strict security protocols to allow client access requests inside the data center using specific access control criteria. Follow shipping and receiving procedures to ensure the secure transport of equipment to and from the facility. Use the ticketing system to log all requests and activities including documentation of special requests and customizations considered important for future support. Recommended Qualifications Industry certifications (such as CompTIA A+ or Network+) or equivalent work experience in an IT role or academic experience. Excellent written and verbal communication skills. Strong analytical and independent problem‑solving skills. Ability to prioritize and multitask in a fast‑paced, time‑sensitive environment. Must pass pre‑employment screens. Physical Tasks/Demands Sitting – stationary/seated position during the workday in order to check in visitors. Walking – must be able to escort visitors to their equipment; must be able to walk the entire perimeter of the physical plant/data center several times during the shift to conduct hands‑on assessments ensuring building safety compliance, checking doors, checking temperature sensors in various areas of the server room/data center. Lifting – frequently lifts lightweight items and occasionally lifts heavy‑weight materials such as equipment, parts, computer and server hardware. Dexterity – must be able to lock/unlock security cages, operate security kiosk, print out visitor badges, operate loading dock equipment; must be able to climb and balance oneself on a ladder, stoop, kneel, crouch, and crawl into tight places to access computer hardware, conduct safety checks, move equipment, install equipment, etc. as required. Cloud Computing and Data Center Infrastructure as a Service – Expedient #J-18808-Ljbffr