Service Advisor

Now Hiring: Automotive Service Advisor Join Our Winning Team! Glendale Chrysler Jeep Dodge Ram is searching for a top-performing Service Advisor to join our high-performing Service Team. We are looking for motivated individuals with a passion for exceptional customer service and a commitment to providing the best service experience in the industry. Why Join Us? Competitive Pay Plan Earn based on performance and customer satisfaction Full-Time Union Position (Automotive Lodge Local 777) 100% Employer-Paid Health, Dental, and Vision Insurance for You and Your Family Company-Paid Pension Contributions Optional 401(k) Through Machinists 777 Union Paid Holidays, Vacation, and Personal Days Manufacturer-Paid FCA Training to Advance Your Career FREE College Education for You, Your Spouse & Children through Strayer University (some tax obligations may apply) What You'll Do: The Service Advisor is the bridge between our customers and technicians, ensuring a seamless and satisfying service experience. Responsibilities include: Building and maintaining strong relationships with customers Greeting and consulting customers on service needs in a professional manner Conducting thorough vehicle walk‑around inspections to identify and document concerns Advising customers on recommended services and upselling when appropriate Providing accurate time and cost estimates for repairs and maintenance Keeping customers informed about their vehicle's service progress and any changes Managing live service calls and ensuring customer inquiries are handled promptly Reviewing completed services to ensure quality work before delivering the vehicle to the customer Processing warranty repairs according to manufacturer guidelines Ensuring compliance with state and federal automotive repair laws What We're Looking For: Two to five years of experience as a Service Advisor preferred Strong customer service skills and ability to build long-term relationships Experience maintaining high customer satisfaction scores (FCA Customer Experience Survey a plus) Strong organizational and communication skills Experience with DealerTrack or FCA Warranty systems is a plus Valid driver's license required Must pass pre-employment drug test, background check, and driving record screening #J-18808-Ljbffr