Customer Service Officers
Suntrup Ford (Kirkwood)
Automotive Service Advisor
Suntrup Ford Kirkwood
Suntrup Ford Kirkwood is looking for a motivated, customer-focused Automotive Service Advisor to join our growing service department. As a Service Advisor, you will be the primary point of contact between our customers and service technicians. You will be responsible for delivering exceptional customer service, communicating repair recommendations clearly, and managing repair orders efficiently from write-up to delivery.
Greet customers promptly and professionally
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Keep customers informed throughout the service process
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Maintain CSI and customer satisfaction standards
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Follow dealership processes and use service software accurately
Previous automotive service advisor experience preferred (Ford experience a plus)
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Strong communication and customer service skills
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Basic automotive knowledge and willingness to learn
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Union position with pension benefits
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Medical, dental, and vision insurance
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Growth opportunities within Suntrup Auto Group
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Supportive leadership and structured processes
We are a family-owned dealership with deep roots in the St. Louis community. We believe service is an art, and we invest in our people, our processes, and our culture to deliver an exceptional customer experience.
Vacancy posted 3 days ago
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