Sales Coordinator

Sales Coordinator

City Museum is one of St. Louis' most beloved and unique attractions, welcoming hundreds of thousands of visitors each year. It's a place where imagination runs wild offering an eclectic blend of art, architecture, history, and play. In addition to daily visitors, City Museum serves as a destination for group outings, corporate events, field trips, and private rentals.

City Museum is seeking an organized and customer-focused Sales Coordinator to support our growing Sales & Marketing team. This individual will manage the booking and servicing of group sales accounts, maintain group-related ecommerce products, and ensure seamless communication and coordination of group visits with internal departments. The Sales Coordinator also plays a key role in calendar management, administrative support, and delivering an exceptional experience to groups before, during, and after their visit. Finally, this role is also a key contributor to prospecting for new event rental business via email. This role is accountable for enforcing all museum policies and procedures while maintaining guest satisfaction.

Essential Duties and Responsibilities:

• Respond to inbound group sales inquiries and process orders for group visits from start to finish (field trips, corporate groups, tour operators, school groups, etc.)
• Prospect outbound event sales opportunities
• Manage all leads through the sales process in CRM
• Create collateral to support event sales prospecting and execution
• Prepare group orders, invoices, confirmations, and event details
• Manage group order records and maintain accurate account information in City Museum Group Sales system
• Set up and manage ecommerce products related to group sales (online group tickets, packages, catering, add-ons, etc.)
• Monitor both in-house and ecommerce sales reports and product performance
• Coordinate with Marketing and Ticketing to ensure product accuracy and availability
• Maintain weekly group visit calendar details and distribute to museum departments
• Coordinate group arrival times, bus parking needs, and special requests (particularly dietary requests)
• Servicing accounts include coordinating the event at the museum, both in planning and day of event
• Assist with servicing accounts throughout all stages of the sales process
• Create and deploy post-visit follow-up surveys and gather feedback
• Support repeat and renewal sales efforts for existing group clients
• Create and deploy lead prospect emails for new group clients
• Provide administrative support to the Group and Events Sales Executive as needed (processing payments, sending memos, creating floorplans, executing events, etc.)
• Submit weekly sales and revenue reports to Director of Sales and Marketing
• All other duties as assigned by Director of Sales and Marketing

Skills and Qualifications:

• 1-3 years of relevant experience in sales coordination, event coordination, or a related customer service role (experience in a museum, attraction, hospitality, or tourism setting preferred)
• Bachelor's degree preferred

• Excellent communications skills, both verbal and written
• Ability to manage multiple priorities in a fast-paced environment
• Must be extremely organized and detail-oriented
• Must demonstrate outgoing personality and professional appearance
• Ability to work flexible hours, including some evenings, weekends, and holidays as required by group bookings and events
• Must be at least 21 years of age
• Strong working knowledge of Windows with main attention to Word, Excel and Power Point
• Working knowledge of basic customer relationship management programs

Benefits:

• Hourly wage, commensurate with experience
• Full benefits package available, including health, dental, vision, 401(k), paid time off, and more
• The opportunity to work with a unique and culturally significant institution
• A supportive and collaborative work environment

To apply, please submit your resume outlining your relevant experience and why you're interested in this role. City Museum is an equal opportunity employer and welcomes candidates from all backgrounds to apply.