Hotel Front Desk Agent

Job Description

Job Description

The Henlopen Hotel is looking for a dedicated Front Desk Agent to greet guests and check them into hotel following established procedures, including but not limited to assuring all necessary information is received and entered into the system, obtaining credit card imprint for incidental expenses, informing guests of pertinent hotel policies, issuing room keys, directing guests to rooms and other areas.

Responds to guest questions either in person or over the phone in a courteous and professional manner; provides information including but not limited to directions, shopping, dining, entertainment, hotel services, and safety.

Fulfills guests’ needs, ensuring their stay is as pleasurable as possible; assists with dining, entertainment, or transportation reservations as needed.

Resolves guest problems/complaints ; utilizes own best judgement in resolving issues or refers to management as needed.

Answers hotel internal and external phone calls and provides information as needed; takes messages for hotel guests and assures receipt.

Makes and confirms reservations for future hotel guests following established procedures including but not limited to assuring room availability, obtaining all necessary guest information, obtaining credit card information, assuring guest understands all hotel policies particularly with regard to reservation cancellation.

Checks guests out of hotel following established procedures including but not limited to computing bills, collecting payment, and providing guest with necessary paperwork.

Communication method(s) used:

• Email
• Phone
• In person

This Job Is:

• A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more
• Open to applicants who do not have a college diploma

Work Remotely

• No

Job Type: Full-time

Salary: From $15.00 per hour

Schedule:

• 8 hour shift
• Day shift
• Night shift
• Weekend availability

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Preferred)

Shift availability:

• Day Shift
• Night Shift

Job Type: Seasonal Full-time

Salary: From $15.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Life insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Weekend availability

Experience:

• Hotel experience: 1 year (Preferred)