Practice Coordinator

About Us One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn’t your average doctor’s office. We’re on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers and health networks. Our seamless in‑office and 24/7 virtual care services, on‑site labs, and programs for preventive care, chronic care management, common illnesses and mental health concerns have been delighting people for the past fifteen years. The Opportunity As we continue to expand and transform the primary care experience, we’re looking for a Practice Coordinator to join us on our journey to make it drastically easier for customers to find, choose, afford, and engage with the services, products, and professionals they need to get and stay healthy! As a Practice Coordinator at One Medical, you will be the onsite lead and support your practice team members in delivering the highest quality and best experience to our patients. You will be responsible for championing best practices with our patients and team members to ensure the practice runs smoothly with a focus on operational excellence, active daily management, scheduling, inventory management, and facilities management. The Practice Coordinator is the subject matter expert on workflows and processes and serves as the practice team’s main point of contact for daily clinical operational oversight. You will motivate, support, and, under the direction of your Operations Manager, provide direction and coach your teammates to ensure consistent high performance of the practice and support your team through change and growth. What You’ll Likely Work On Ensure operational readiness of the practice through regular team check‑ins, review of staffing, monitoring of task queues, adherence to standard work, and conducting end‑of‑month practice operations such as publishing shift schedules for both administrative and clinical team members Provide team support and leadership through training, coaching, and mentoring of team members and team recognition Drive performance improvement through active daily management, including office huddle facilitation and monitoring performance metrics Perform inventory management including ordering and receiving supplies, expiration tracking, waste minimization, and completing counts Support the financial health of the practice through office budget review and managing copay and revenue cycle Monitor and own Net Promoter Score (NPS) responses and respond to service recovery cases, escalating to the Operations Manager as needed In partnership with Clinical Leadership and the Operations Manager, support quality health outcomes, patient safety, regulatory compliance, and implement improvement initiatives to manage population health Use impeccable C‑I‑CARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other) in all patient interactions and ensure a fluid and positive in‑office experience through patient intake, same‑day schedule management, appropriate follow‑up scheduling, and strong knowledge of billing and insurance All front‑of‑house duties including check‑in/check‑out, insurance verification, printing/paperwork tasks, prepping tests, tasking to service level expectation, performing opening and closing duties/daily office upkeep as required, including maintaining the look and feel of both patient and employee‑facing spaces, restocking supplies, and supporting facility, security, and IT requests as encountered Clinical duties may include providing best‑in‑class venipuncture services on a population ranging from pediatrics to geriatrics, and performing and assisting with extended scope duties such as, but not limited to, non‑blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs What You’ll Need At least 1 year of experience in a supervisory or lead role in high‑touch customer service or patient‑facing healthcare Graduated from a postsecondary Medical Assistant program accredited by either the Commission on Accreditation of Allied Health Education Programs (CAAHEP), the Accrediting Bureau of Health Education Schools (ABHES), another accrediting organization recognized by the United States Department of Education An active Medical Assistant certification from the National Healthcareer Association (NHA), the American Association of Medical Assistants (AAMA), the National Center for Competency Testing (NCCT), the American Medical Certification Association (AMCA), the National Association for Health Professionals (NAHP), the National Certification Medical Association (NCMA), or registration from the American Medical Technologists (AMT), or any other recognized certifying body approved by the Board Proven ability to foster strong, collaborative team‑dynamics that ensure a supportive and engaged team culture Experience working on collaborative, diverse and feedback‑driven multidisciplinary teams Strong written and verbal communication skills Proven track record of leading successful change management and process improvement efforts preferred Experience in healthcare, with a solid understanding of billing and insurance, is preferred Physical Demands Mostly sedentary work duties require exerting up to ten pounds of force occasionally and/or small amounts of force frequently. Sedentary work typically involves sitting most of the time, but may involve walking or standing for brief periods. The range for this role is $28.00 to $31.00 per hour based on a standard full‑time schedule. Total compensation packages may be based on factors unique to particular candidates, such as skill sets, depth of experience, and work location. The total compensation package for this position may also include benefits. For more information, visit This is a full‑time role, working 40 hours per week, based in‑person with our team and patients at our Hoboken, NJ with 8 hour shifts generally taking place Monday‑Friday between 7:30 a m – 6:00 p m. Benefits Taking care of you today Paid sabbatical for every five years of service Free One Medical memberships for yourself, your friends and family Employee Assistance Program – free confidential services for team members who need help with stress, anxiety, financial planning, and legal issues Competitive Medical, Dental and Vision plans Pre‑Tax commuter benefits PTO cash outs – option to cash out up to 40 accrued hours per year Protecting your future for you and your family 401(k) match Credit towards emergency childcare Company‑paid maternity and paternity leave Paid Life Insurance – One Medical pays 100% of the cost of Basic Life Insurance Disability insurance – One Medical pays 100% of the cost of Short‑Term and Long‑Term Disability Insurance In addition to the comprehensive benefits package outlined above, practicing clinicians also receive Malpractice Insurance – Malpractice fees to insure your practice at One Medical are covered 100%. UpToDate Subscription – an evidence‑based clinical research tool Continuing Medical Education (CME) – receive an annual stipend for continuing medical education Rounds – providers end patient care one hour early each week to participate in this shared learning experience Discounted rate to attend One Medical’s Annual REAL primary care conference One Medical is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities. One Medical participates in E‑Verify and will provide the federal government with your Form I‑9 information to confirm that you are authorized to work in the U.S. Please refer to the E‑Verification Poster and Right‑to‑Work Poster for additional information. #J-18808-Ljbffr