Employee Relations Coordinator

Employee Relations Coordinator

We are seeking a detail-oriented and proactive Employee Relations Coordinator to support a wide range of Employee Relations (ER) programs, processes, and initiatives. This role plays a critical part in ensuring consistent, compliant, and employee-focused ER practices by providing project support, case administration, reporting and analytics, accommodations management, communications, and operational excellence.

The ideal candidate is highly organized, solutions-oriented, and comfortable managing sensitive and confidential information while partnering across HR and business teams to drive positive employee outcomes.

Key Responsibilities

• Support Employee Relations investigations by documenting interview notes and maintaining accurate case records.
• Draft interview summaries, investigation reports, and case documentation.
• Update and maintain the Employee Relations case tracking system and ensure data accuracy.
• Assist in preparing case files and supporting materials for ER partners and leadership.
• Partner with internal stakeholders to monitor, evaluate, and enhance Employee Relations systems and processes.
• Support onboarding and implementation activities related to ER technology platforms and external vendors.
• Identify opportunities to improve system functionality and streamline workflows.
• Prepare and maintain Employee Relations reports, dashboards, and metrics.
• Analyze case trends, workforce concerns, and external developments to identify insights and opportunities.
• Utilize Excel and other reporting tools to gather, organize, and interpret project and case-related data.
• Support data-driven decision-making through timely and accurate analysis.
• Administer ADA accommodation requests and other employee-related processes.
• Ensure requests are handled consistently, professionally, and in accordance with company policies and applicable regulations.
• Maintain accurate documentation and process records.
• Develop presentations, reports, and communication materials using Microsoft Office tools.
• Communicate information effectively to HR partners, managers, and other stakeholders.
• Assist with training materials, process documentation, and program communications.
• Support special Employee Relations projects and initiatives as needed.
• Provide general administrative and operational support to the Employee Relations team.
• Manage multiple priorities while maintaining a high level of accuracy and confidentiality.

What Success Looks Like

• Listens actively, asks thoughtful questions, and ensures understanding before taking action.
• Delivers clear, concise, and purposeful messages tailored to the audience.
• Builds strong relationships through effective communication and collaboration.
• Approaches challenges with a problem-solving mindset.
• Breaks down complex issues, gathers relevant information, and evaluates options logically.
• Recommends practical and effective solutions that support business and employee needs.
• Consistently delivers high-quality work and follows through on commitments.
• Effectively manages deadlines, priorities, and competing demands.
• Serves as a reliable team member who contributes to shared goals and objectives.
• Fosters a culture of belonging, respect, and trust.
• Values diverse perspectives and encourages participation from all team members.
• Demonstrates empathy and fairness in every interaction.
• Handles sensitive and confidential information with discretion and integrity.
• Upholds ethical standards and company values.
• Maintains a positive and professional presence in all communications and interactions.

Preferred Qualifications

• Experience supporting Employee Relations, Human Resources, or related functions.
• Strong organizational, analytical, and documentation skills.
• Proficiency in Microsoft Office Suite, including Excel and PowerPoint.
• Ability to manage confidential information with sound judgment and discretion.
• Excellent written and verbal communication skills.
• Strong attention to detail and project management capabilities.
• Experience working with HR systems, case management tools, or reporting platforms is a plus.

Join our team and help create a positive employee experience by supporting key Employee Relations programs, processes, and initiatives that strengthen our workplace culture and operational excellence.

EEO Employer