Customer Service Representative

Customer Service Representative

Position Status: Non-Exempt hourly Compensation: $19.00 per hour $20.00 per hour based on bi-lingual skillset Location: Schertz, TX (On-Site) We are looking to employ a Customer Service Representative capable of ascertaining and fulfilling customer needs by delivering knowledge, empathy, and professionalism. The ideal candidate will be people?orientated, adaptable, and have outstanding problem?solving skills. Being a constant point of contact for customers, you can create and/or transform a customer's experience with our company. For this reason, it is integral that you are friendly and well?informed in your approach. Essential Job Duties and Responsibilities: Managing large amounts of incoming calls and email inquiries Answering detailed product and service questions Keeping records of customer interactions, processing customer accounts, and filing documents Reading and learning scripts Compiling reports on overall customer satisfaction Position Requirements: Strong written and verbal communication skills Confidence on the phone Basic data entry knowledge Ability to multi?task, prioritize, and manage time effectively Ability to retain and recall important information Capacity to work independently and proactively High aptitude for following communication guidelines, procedures, and policies