Sales and Customer Experience Supervisor

Self Storage Plus is more than a storage company — we are a team dedicated to creating Room to Pursue Life for our customers, communities, and employees. We are a regionally dominant self-storage management company that has grown rapidly since 2018, quadrupling to nearly 100 properties and earning recognition as one of the top 10 largest self-storage management companies in the U.S. Operating across the Mid-Atlantic and Southeast, and ranked the 11th largest operator by Inside Self Storage, we are a fast-growing, customer-focused organization where people come first. As an employer, our value proposition is simple: we invest in you so you can invest in others. When you join Self Storage Plus, you become part of a culture of service excellence, teamwork, and growth. Here, you’ll find: A company with the scale and stability to support long-term career growth A people-first culture that values collaboration, accountability, and excellence The opportunity to be part of a trusted, top-10 brand making a difference in the lives of customers and communities The Sales & Customer Experience Supervisor provides day-to-day leadership for the Sales Center and Customer Experience team, directly supervising approximately 12 agents. This role oversees daily operations, employee performance, coaching, staffing, quality assurance, and customer escalations while ensuring departmental goals and service standards are achieved. Working in partnership with the Sales Center Manager, the Supervisor serves as the primary operational leader, while the Sales Center Manager maintains responsibility for department strategy, organizational initiatives, and overall business performance. Primary Responsibilities Lead, coach, and develop Sales and Customer Experience Agents through regular feedback, QA reviews, and one-on-one coaching. Manage daily staffing, scheduling, operational coverage, and department workflows. Monitor KPIs, productivity, quality assurance, and follow-up standards to ensure performance goals are met. Handle agent concerns, customer escalations, and support agent accountability. Interviewing, hiring, onboarding, and training new agents. Maintain communication with Operations, Store Teams, and other internal departments while identifying opportunities for process improvement. Provide leadership support outside normal business hours, including weekends/holidays, when operational needs arise. Qualifications Three or more years of leadership experience in a contact center, sales center, or customer service environment. Proven ability to coach, develop, and hold agents accountable. Strong communication, organizational, and problem-solving skills. Experience analyzing performance metrics and driving results. Proficiency with Microsoft Office and contact center technology. Work Location This is an in-office leadership position based in Woodbridge, VA. Regular in office presence is an essential function of the role to provide direct leadership, coaching, operational oversight, and provide support to the team. While agents may participate in a hybrid work environment, this position is expected to maintain an in-office presence Monday through Friday. The salary range for this position will be from $60,000 to $65,000 annually. #J-18808-Ljbffr Self Storage Plus