Patient Service Representative

Job Description

Job Description

We are seeking a Patient Service Representative to support a busy medical office in Bridgewater, New Jersey. This long-term contract opportunity is ideal for someone who enjoys assisting patients, coordinating appointments, and providing excellent customer service in a fast-paced healthcare setting.

Responsibilities:

• Answer incoming and outgoing calls while providing professional and courteous customer service.
• Schedule, reschedule, and confirm patient appointments.
• Register patients and update demographic information to maintain accurate records.
• Verify insurance information and assist with general coverage-related inquiries.
• Accurately document patient interactions and appointment details in electronic medical records (EMR) systems.
• Respond to patient questions and resolve routine concerns, escalating issues when necessary.
• Coordinate with providers and office staff to support efficient daily operations.
• Make appointment reminder calls and communicate instructions for upcoming visits.
• Maintain organized records and follow office policies, privacy guidelines, and compliance standards.
• Perform general administrative and clerical duties as needed to support the medical office team.

• At least 2 years of experience in patient service, medical office support, or a similar healthcare-facing role.

• Demonstrated ability to handle patient scheduling, registration, and general service functions with accuracy.

• Knowledge of insurance verification processes and appointment coordination within a healthcare environment.

• Proficiency with electronic medical records and data entry practices.

• Strong communication skills with the ability to interact effectively with patients, providers, and internal staff.

• Ability to resolve routine issues independently while maintaining professionalism and attention to detail