Bilingual Spanish/English Front Desk Rep - Open Availability

Job Description

Job Description

Benefits:

• Free uniforms
• Bonus based on performance
• Employee discounts

Reports to:
Front Desk Manager/Supervisors

Position Type:
Part-Time

Requirements:

• Fluent in Spanish and English 
• Customer service experience 
• Strong reading and writing skills 
• Basic computer skills 
• Open availability during the week and on weekends 
• Must be available for opening and daytime shifts scheduled anytime between 5:00 AM and 3:00 PM . 

Special Skills:

• Strong customer service skills 
• Professional communication 
• Dependable and responsible 
• Comfortable working in a fast-paced environment 
• Able to follow procedures and handle members confidently 

Responsibilities:

• Greet all members and guests with a smile and wish them well as they leave the club 
• Check in all members and guests following company procedures 
• Communicate any system alerts or messages during check-in 
• Answer phone calls in a courteous, professional, and helpful manner 
• Share information about special events with members and guests 
• Create a welcoming atmosphere for everyone who walks in 
• Assist members with requests or refer them to a manager when needed 
• Maintain a professional attitude at all times 
• Make outbound calls to leads and members with billing issues 
• Process payments for member services in accordance with company policies 
• Be familiar with the facility layout, services offered, and class schedules 
• Keep the Front Desk area clean and organized 
• Assist with maintaining the cleanliness of all gym areas 
• Support management with projects or tasks as needed 
• Follow all policies and procedures in the Employee Handbook 
• Complete opening and closing duties as assigned 
• Enforce Crunch policies and deny access when required due to unpaid balances, system alerts, or failure to meet facility requirements 
• Send a brief End of Day summary including membership sales, Kickoffs booked, phone calls made, and any important shift updates 

Meetings:

• Monthly or weekly department meetings 
• Employee training meetings