Director of Store Design

Director Of Store Design

Are you curious about solving complex business challenges for a leading convenience retailer? Do you have a passion for cross functional collaboration? Then you may be the perfect addition to our team!

Cumberland Farms is one of the fastest-growing convenience retailers in the United States, committed to becoming America's #1 'one-stop' destination. The business has an established pedigree of delivering excellent fuel, grocery and merchandise, and food service. Headquartered in Westborough, Massachusetts, our Company has grown to over 1,500+ locations across the United States employing over 18,000 team members. You can find us operating under the following store banners: Certified Oil, Cumberland Farms, Fastrac, Kwik Shop, Loaf N Jug, Minit Mart, Sprint Food Stores, Tom Thumb, Turkey Hill, and Quik Stop. Our US headquarters in Westborough, MA is home to our Store Support Center, Company Warehouse, and Culinary Center.

What We Offer:

• Competitive Wages
• Work today, get paid tomorrow through our earned wage access program*
• Paid Time Off
• Medical/Health/Dental Coverage
• 401K with Company Match
• Team Member Discounts
• Tuition Reimbursement
• Employee Assistance Program
• Health Savings Account
• Company Spirit Days
• Employee recognition and awards
• And much more!

Position Summary:

The Director of Store Design will lead the strategic vision, development, and execution of innovative and functional store designs across gas and convenience store formats. This role is responsible for owning and driving the design process end-to-end, ensuring every detail—from layout and fixtures to finishes and specifications—meets brand, operational, and financial goals. The Director will balance creative innovation with practical execution, ensuring designs enhance the customer journey while supporting operational efficiency and cost controls.

Responsibilities:

• Design Leadership & Ownership
  • Define, manage, and maintain all store design standards, specifications, and guidelines across new builds, remodels, and special projects.
  • Translate brand identity and marketing strategies into compelling store environments that drive traffic, increase sales, and elevate customer experience.
  • Own and oversee all aspects of scope, design intent, cost considerations, and quality for store projects.
  • Develop layouts that optimize customer flow from forecourt to store, integrating fuel, car wash, food service, and retail spaces seamlessly.
• Cross-Functional Collaboration
  • Partner closely with Marketing, Operations, Construction & Planning, Real Estate, and external architects/designers to ensure cohesive project delivery.
  • Align design decisions with operational requirements, capital planning, and long-term business strategy.
  • Manage vendor relationships and collaborate on materials, fixtures, and technology integration.
  • Align with internal teams and external stakeholders to stay ahead in retail, fuel, and convenience design trends and apply solutions to enhance store experience
• Project & Cost Management
  • Lead the design process within defined budgets and timelines, balancing innovation with cost efficiency.
  • Oversee design approvals, documentation, and specifications to ensure consistency and accuracy across projects.
  • Mitigate risk by ensuring compliance with building codes, regulations, and safety standards.

Working Relationships:

Marketing, Operations, Construction & Planning, Real Estate, and external architects/designers

Requirements:

Minimum Education: Bachelor's degree in Architecture, Interior Design, or related field.

Preferred Education: Master's degree in Architecture, Interior Design, or related field.

Minimum Experience: 5 years of progressive experience in retail design, preferably in convenience, fuel, QSR, or grocery environments

Preferred Experience:

• 5-10+ years of progressive experience in retail design, preferably in convenience, fuel, QSR, or grocery environments.
• Proven leadership in managing multi-site design programs with significant capital investment.
• Strong understanding of construction processes, project planning, and cost management.
• Exceptional collaboration, communication, and vendor management skills.
• Ability to balance creativity with practicality, align design innovation with operational and financial goals
• A visionary design leader with a passion for redefining the future of gas and convenience retail.
• Detail-oriented, with deep technical knowledge of materials, fixtures, and design specifications.
• Strategic thinker who can bridge brand, design, and operational needs into cohesive, customer-focused solutions.
• Comfortable influencing cross-functional leaders and managing multiple large-scale projects simultaneously.

Soft Skills/Competencies:

• Excellent oral and written communication skills
• Strong Presentation Skills
• Ability to foster team work and build collaborative relationships
• Strong interpersonal skills
• Proficient in Microsoft Office Suite

Travel: Periodic travel (i.e. site visits, vendor facilities)

Hours & Conditions: Typically Monday – Friday, 8+ hour days in office setting

Physical Requirements: Sitting/standing at computer for long periods of time. Walking and standing for extended periods during site visits. Ability to maneuver and lift up to 25 lbs.

Additional Info:

At Cumberland Farms, it's important that our employees reflect the world we live in and the communities we serve. We celebrate our differences, so your unique background and skillset could bring a wonderful new perspective to our team. If you have a passion for delivering exceptional results, thrive in a fast-paced corporate environment, and bring experience in business management or related areas, we'd love to meet you - even if you don't meet every single requirement.

Consistent with Massachusetts Pay Transparency Law, we're sharing the base salary range for this position. Final pay within this range will be based on your skills, experience, and qualifications. Base pay represents just one part of our total rewards approach. We're proud to offer a variety of financial and non-financial benefits that invest in your overall growth, well-being, and career journey.