Assistant Branch Manager

Description YOUR PURPOSE Responsible for assisting the Branch Manager in the overall sales and operation success of the credit union branch through coaching of staff and individual production. Expert with presenting to members the benefits and features of our products and services and able to train staff on how to become skilled and successful within this area. Have a thorough understanding of all products and services offered, and able to educate and articulate as necessary. Responsible for ensuring you and each employee have the tools and skill sets needed to confidently serve members with expertise and provide relevant solutions that will improve the financial and personal well-being of the member. Ensure employees greet and welcome members to the credit union in a courteous, professional and timely manner. Providing prompt, consistent service to champion and deliver exceptional member expectations. Demonstrate exceptional ability to present members with benefits and features of our products, services, and membership. Ability to explain the benefits and features of all credit union products and accurately provide appropriate disclosures and follow up, owning the member relationship. Focus and intention to identify loan and deposit opportunities and provide solutions in order to deepen relationships with each interaction. Leads and motivates branch staff to increase growth and productivity. Maintain excellent operations quality and integrity in the branch. Assure compliance audits are completed accurately, honestly and submitted on time each month. Ensure retention and integrity of departmental records. Supervise staff while involving manager when necessary (i.e. scheduling, coaching, motivating). Actively contributes to the overall growth of the branch through individual lending and deposit activity alongside other staff members Basic knowledge of disputed transactions and the ability to discuss with members and complete necessary documentation and follow up. Assist members and staff with more complex issues and needs as they arise Leadership In conjunction with Branch Manager, will participate in hiring, developing, training, and coaching for performance and accountability. Assist in conducting staff meetings within area of responsibility with an emphasis on meeting member service needs and sales goals and deepening member relationships. Mentor/Coach/Train staff to ensure adherence to Credit Union operational policies and procedures. Coach staff on effective referral methods. Provide monthly product knowledge training for staff. Proactively anticipate employee and individual member needs on an ongoing basis. Through consistent communication, quality assurance and processes management, Manage branch security and maintenance within area of responsibility. SUCCESS LOOKS LIKE The Leading Others Success Profile is a set of competencies that are essential to leaders who directly manage a team. These skills are key to success as this role is responsible for leading the team, getting results through others and developing individuals to reach their full potential. Being Resilient: Rebounds from setbacks and adversity when facing difficult situations. Builds Effective Teams: Builds strong-identity teams that apply their diverse skills and perspectives to achieve common goals. Decision Quality: Makes good and timely decisions that keep the organization moving forward. Develops Talent: Develops people to meet both their career goals and the organizations goals. Directs Work: Provides clear direction and accountabilities. Ensures Accountability: Holds self and others accountable to meet commitments. Manages Conflict: Handles conflict situations effectively, with a minimum of noise COMPENSATION At Horizon Credit Union, we believe in attracting and retaining talented team members who embody our CORE Values of Capability, Optimism, Responsibility and Empathy. Our pay values are reflected in our compensation philosophy which rewards individual performance and the potential to contribute to our teams’ overall success long-term. The full pay range for this position across all the states in which we hire is $22.85-34.27. The figures shown represent the minimum and maximum of the range for this role. Individual offers are made dependent upon a candidate’s experience, education, and skill level. Benefits, Perks, and Other Good Stuff We know there’s more to life than just a job. Our benefits are designed to help support our employees and their well-being. Take a look at what we have to offer: Medical, Dental, & Vision Insurance for full-time and reduced full-time employees & their families Telemedicine for part-time employees Paid Group Life and Disability Insurance Employee Assistance Program Tuition Reimbursement Program 401K Retirement Savings Employer 401K Retirement Contributions & Matching upon eligibility Discretionary Annual Incentive Bonus based on eligibility criteria Paid Time Off per Full Calendar Year: 10 hours of PTO per month (prorated for reduced full-time and part-time) Paid Birthday Holiday 2 Paid Wellness Days Up to 24 hours of Paid Volunteer Time annually 11 Paid Holidays And More! Requirements EXPERTISE YOU NEED Education & Experience Associates Degree with a minimum of two years related experience and/or sales training. Technically savvy, demonstrated consumer lending skills and a minimum of one-year supervisory experience. An equivalent combination of education and experience may be considered. Knowledge of bank operating procedures, practices and policies. *This position may require NMLS Certification Capabilities Possess knowledge of the Business Continuity Plan within area of responsibility in support of the Branch Manager, be able to complete necessary duties when system interruption occurs. Displayed knowledge of the collection process and proper detection of fraudulent lending applications and practices. Possess knowledge of Horizon’s operational procedures and processes. Ensure staff adherence to operational policies and procedures utilizing HUB resources. Effectively manage daily operations within area of responsibility (i.e. check approvals, membership file maintenance, ordering supplies, vault cash, teller cash drawers, night drop, etc.). Sells GAP, CL&D for loan products Effectively ensure timely research, follow-up and resolution on escalated member issues within area of responsibility. Effectively provides backup to other branches as needed. Motivates branch staff to increase deposit growth, loan solutions, cross sell and deepen member wallet share. Thorough knowledge of risk management within area of responsibility such as proper identification of counterfeit currency and checks, check negotiability and endorsements, and fraud indicators. Working knowledge of the Credit Union’s posted financial information. Knowledge of complex teller transactions (i.e. check holds, stop payments, wires). Identify activities and complete necessary forms for CTR and SAR reports. Demonstrate ability to make sound decisions regarding fee reversals and overrides within area of responsibility. Effectively open and close branch. Working knowledge of teller functions. Excellent cash handling skills. Active involvement in local volunteerism & Credit Union events. Embraces the credit union movement and support the not-for-profit model in all decisions, protecting the credit union’s tax-exempt status, and the branch’s contribution toward net income. Participate in governmental affair actions that support this status, occasionally engaging grass roots efforts from members. Works alongside team members and obtain cooperation (internally and/or externally) Interprets general policies, and theories affecting Horizon and its members. This role has a moderate level of decision making within the function. ABLE TO To perform the essential functions of this position an employee must be able to meet the following work place demands: ability to converse with others, detect sound, identify and detect objects, count, read, write, operate a computer, handle and feel objects, reach with hands/arms and be stationary and/or stand and/or move for long periods of time. Occasionally an employee will lift/pull/push and carry up to 25 to 50 pounds, stoop, kneel, crouch, crawl, climb and be able to maintain balance doing these activities. Position requires sound reasoning, good judgement and ability to apply knowledge toward work activities. The noise level is moderate and typical of a normal office environment. In accordance with the Americans with Disabilities Act, Horizon Credit Union will provide reasonable accommodation/s to qualified individuals with disabilities to perform the essential functions, unless such accommodations would cause the employer an undue hardship. To request an accommodation, please contact Human Resources. ABOUT THIS JOB DESCRIPTION The statements in this job description are intended to describe the essential functions and minimum qualifications for this position and are not intended to be an exhaustive list of all responsibilities, duties and skills required. Job descriptions are not intended nor do they create an employment contract and are subject to change at any time to accommodate business necessity. The Credit Union maintains its status as an at-will employer where applicable. In support of Horizon CU’s goals employees may perform other duties as assigned and all employees are expected to: Exemplify our CORE Values Promote teamwork and collaboration Provide our members with the highest quality service #J-18808-Ljbffr