Invoice & Payment Operations Specialist

Job Description Join a dynamic team at the heart of Global Supplier Services, where you'll play a key role in driving operational excellence across the Procure to Pay lifecycle. As part of our Columbus‑based Invoice and Payment team, you'll thrive in a fast‑paced environment, collaborating with diverse business lines and leveraging your expertise to ensure seamless invoice processing and payment execution. This is an opportunity to make a measurable impact, grow your skills with industry‑leading tools, and contribute to a culture that values precision, partnership, and continuous improvement. Job Responsibilities Consistently perform research and analysis of invoices and payments that are missing, rejected, or delayed Proactively monitor the Columbus AP Operations mailbox to analyze, process, and resolve urgent issues Accurately process and print emergency manual check requests, including entry of transmittal invoices Efficiently process emergency manual wire requests, collaborating with requestors to resolve documentation issues and coordinating with offshore teams for invoice entry, vendor set‑up, and appropriate approvals Promptly process “Special Handling” requests from Check Print Support Diligently process, research, and resolve issues related to returned checks, refund checks, and voided checks Reliably create and maintain reports and logs as needed Systematically open, sort, and date stamp incoming mail Effectively communicate with internal and external stakeholders to resolve payment discrepancies Thoroughly document all actions taken in the invoice and payment process for audit and compliance purposes Continuously identify and recommend process improvements to enhance efficiency and accuracy in AP operations Required Qualifications Minimum of 2 years experience in Data Processing, Procurement, Accounts Payable, Customer Service, Accounting, Finance, or an Operations environment Proficient in Word, Excel, SharePoint, and web‑based systems Excellent written and verbal communication skills Able to adapt to change and handle multiple priorities Works effectively in a team environment and individually Strong organization skills, attention to detail, and effective time management Benefits We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission‑based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on‑site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans. #J-18808-Ljbffr JPMorganChase