Service Operations Assistant

Service Operations Assistant

The Service Operations Assistant supports front-end and service department operations by ensuring smooth daily execution, excellent customer service, and operational efficiency. This role assists in supervising front-end associates, managing customer flow, and maintaining service standards across all touchpoints.

Front-End Operations

• Support daily operations of checkstands, self-checkout, and customer service desk
• Monitor front-end flow and adjust staffing to minimize wait times
• Ensure registers, SCO units, and service areas are fully operational
• Assist with opening and closing procedures as needed

Customer Service Excellence

• Deliver outstanding customer service and lead by example
• Resolve customer issues quickly and professionally
• Support returns, refunds, exchanges, and service inquiries
• Promote loyalty programs and store initiatives

Team Support & Leadership

• Assist in training, coaching, and guiding front-end associates
• Delegate tasks and ensure completion of daily responsibilities
• Reinforce company standards, policies, and procedures
• Help maintain a positive, team-oriented work environment

Cash Handling & Compliance

• Support cash control procedures, audits, and accountability
• Assist with till counts, pickups, and safe audits
• Ensure compliance with all company policies and safety standards
• Help prevent loss through awareness and proper procedures

Store Support Functions

• Coordinate with department heads to support store-wide operations
• Assist during peak business periods and special events
• Maintain cleanliness, organization, and overall store readiness

Qualifications

• Previous retail or customer service experience preferred
• Leadership or supervisory experience is a plus
• Strong communication and problem-solving skills
• Ability to multitask in a fast-paced environment
• Basic math and computer skills

Physical Requirements

• Ability to stand for extended periods
• Occasional lifting up to 25–40 lbs
• Frequent walking, bending, and reaching

Work Environment

• Fast-paced retail setting with constant customer interaction
• Flexible schedule including days, evenings, weekends, and holidays

Success Measures

• Customer satisfaction and reduced complaint resolution time
• Efficient front-end flow and reduced wait times
• Cash handling accuracy and compliance
• Team engagement and productivity

Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey! Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw's, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson's Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico's Community Markets, King's, Balducci's, and Albertson's Market Street. Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company's success. Bring your flavor Building the future of food and well-being starts with you. Join our team and bring your best self to the table. Disclaimer The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. All employees must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties, and skills of personnel may vary within store and/or from store to store and the official job description will be provided during the application process. Albertsons is an Equal Opportunity Employer This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records. We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at View phone number on click.appcast.io(option #4). Pay Transparency: Starting rates will be no less than the local minimum wage and may vary based on things like location, experience, qualifications, and the terms of any applicable collective bargaining agreement. Candidates with unique qualifications may be considered for compensation above this range. Dependent on length of service, hours worked, any applicable collective bargaining agreement and/or Company policy, benefits may include medical, dental, vision, disability and life insurance, sick pay*, PTO/Vacation pay*, paid holidays*, bereavement pay and retirement benefits (pension and/or 401(k) eligibility). Associates in this position may be eligible for a quarterly bonus, subject to Company bonus plans. Applications are accepted on an on-going basis. *For roles in Washington State: Sick pay and PTO/Vacation pay are accrued based on hours worked and paid holidays are issued at 7-9 days annually.