Veterinary Client Service Representative

Description Metropolitan Animal Emergency and Specialty Center is looking for a full-time Veterinary Client Service Representative to join our team as part of the Thrive Pet Healthcare community in Rockville, MD. Experience & Skills Requirements 2+ years experience in a veterinary setting required Ability to work overnights, weekends and holidays required Enjoys connecting with people and has exemplary customer service skills Believes that attention to detail matters Wants to learn and accepts feedback openly Has excellent communication skills, both oral and written Possesses a sense of calm, even in the chaos Demonstrates dependability and ethical decision making Is not afraid of challenges and has determination to work through obstacles Can work well within a team of diverse individuals, showing compassion and empathy Primary Job Responsibilities Responsible for ensuring excellent customer service is provided to our clients. Answer and prioritize incoming phone calls. Monitor client flow from check-in through discharge. Provide excellent customer service to referring veterinarians and their staff. Records management. Audit client and patient electronic records for completeness and accuracy of information. Process payment transactions. Assist with client education. Relay accurate and complete information from clients to veterinarians and other team members. Work closely with team members to build camaraderie, cooperation and respect. Compensation Hourly pay rate starting at $19–$23/hour, negotiable based on credentials and experience. Benefits Competitive pay 401(k) with employer match Mental health resources, including access to therapy through Lyra Health Paid parental leave Personal leave for pet adoption Subsidized backup childcare and elder care Expert advice, support and network discounts for fertility and family planning Free continuing education courses Pet perks and veterinary service discounts Student loan support tools and assistance #J-18808-Ljbffr