Proposal Specialist

Proposal Specialist

At Carrum Health, we have built a unique marketplace for specialty care with unparalleled patient experience. Since 2014, we have been rewiring a fundamentally broken healthcare system. By connecting large employers directly with the nation's top-tier providers, our platform replaces a flawed fee-for-service model with one that actually works. If you are passionate about solving complex economic problems, driving systemic change in our healthcare system, and thriving in a people-first culture, we want you on our team. As a high-growth health tech company, we are seeking high-performing, exceptional talent to scale our platform and ensure that anyone in the country facing a specialty procedure has access to the life-changing Carrum benefit.

Our marketplace creates massive value for all stakeholders: For Employers (Demand): Predictable, transparent pricing that slashes specialty care costs by up to 45% and eliminates waste For Providers (Supply): Ability to gain market share while reducing administrative burden, empowering top-tier doctors to focus completely on delivering optimal care. For Members (Users): A life-changing benefit with dedicated concierges, VIP access to the nation's best specialists, and little-to-no out-of-pocket costs.

The salary range for this role is $80,000 - $120,000 depending on geography and level of experience, plus equity.

We are looking for a Proposal Specialist to help us reply to employer, benefits consultant, and health plan RFPs and RFIs to drive new client partnerships for Carrum. The Proposal Specialist will play a critical role in our success. Reporting to the Head of Solutions & Strategy, you will own the end-to-end process for completing RFPs/RFIs and be crucial to on-time submission. You'll be responsible for cross-functional collaboration with SMEs, tracking internal & final due dates, and content management.

You've hustled, you've created, you've implemented, and you love the intensity of a startup in high-growth mode. You're excited about this opportunity because you will...

• Own delivery of RFPs/RFIs, which directly lead to reaching our lives on platform growth targets.
• Use existing library content to fully answer RFP questions
• Incorporate "win themes" that address client needs and priorities, competitive positioning, and Carrum's product differentiation as appropriate
• Ensure drafts are completed within associated internal and external deadlines
• Serve as the quality assurance function for final products, ensuring quality and compliance
• Keep sales leadership up-to-speed on RFP response progress
• Ensure Carrum is positioned competitively while adhering to timeliness and accuracy in delivery.
• You will bring attention to detail and diligence to those processes as well as to maintaining or content source of truth.
• Regularly collaborate with the rest of Solutions & Strategy, Customer Success, Provider Relations, Legal, IT, and Executive Leadership.
• Help build better RFP/RFI and content management working practices.
• Update, uplevel, and maintain Carrum materials, establishing processes to regularly review standard responses and keeping them up to date in internal libraries and external libraries (e.g., in consultant online databases including MercerVIP, Shortlister, BenefitPitch)
• Assist with other related duties and projects as assigned

We're excited about you because… Bring a rich background of proposal management for health plans and/or direct-to-employer healthcare or healthcare adjacent point solutions.

We hope to see from you:

• Have 5-9 years of RFP/RFP writing and management experience (health plan experience strongly preferred; healthcare or healthcare-adjacent point solution experience will be considered)
• Have excellent proofreading skills (e.g., grammar, spelling, punctuation, syntax errors)
• Are comfortable working with Google Suite, RFP tools (Loopio preferred) and familiarity with RFP posting sites (e.g., MercerVIP, Shortlister, BenefitPitch)
• Experience in proposal response project management, cross-functional SME management, and relationship building to ensure on-time SME contributions
• Have a track record of submitting RFPs/RFIs on time. Maintains a sense of urgency in driving projects to successful completion, keeping many balls in the air, and prioritizing work in a fast-paced, dynamic environment
• Have experience with organizing and updating content library management platforms (Loopio experience preferred)
• Are highly organized, diligent, with hyper attention to detail
• Are comfortable with and/or have experience with Claude or other AI tools (this is a plus)
• Are excited by and have historically completed role-adjacent or even unrelated side projects (nice to have)
• You are comfortable in a fast-paced environment

Why you'll love working with us...

We're a hard-working, humble, and compassionate group motivated to solve the hard problems in healthcare today. You'll work with talented, experienced co-workers from companies like Booz & Company, Teladoc, Hinge Health, Accolade, Angi, and Optum. We champion a collaborative environment where team members can be autonomous, receive support and healthy feedback, and bring their authentic selves to work. We carve out time to celebrate our successes and have fun. We're a remote-first company with employees all over the United States. We offer holistic employee support with flexible working hours, generous time off, paid parental leave, opportunities to connect virtually and in-person, and more. We embrace our team's diversity of thought, experience, and interests and know that doing so makes us stronger as a company. Carrum has an active employee-led Diversity, Equity, Inclusion, and Justice (DEIJ) committee alongside several employee resource groups (ERGs) that support parents, women, and various underrepresented groups.

You'll feel proud that the work you do each day directly impacts people's lives in big and meaningful ways.

Carrum is remote-first, but we believe the best work often happens in person. This role may include occasional travel for team offsites, client events, or company gatherings.

Other benefits:

• Stock option plan and performance bonus for eligible employees
• Flexible schedules and remote work
• Chicago and San Francisco offices available as an option
• Flexible PTO, within reason
• Summer Fridays (sign off @ 1pm local time)
• 15+ paid holidays, including Juneteenth, World Mental Health Day, and Carrum Health Day
• Annual holiday shutdown in December
• Paid parental leave
• Health, vision, and dental insurance
• Employee Assistance Programs (EAP)
• 401K retirement plan

About Carrum

Carrum Health's mission is to change how we pay for and deliver specialty care. We offer self-insured employers and plan sponsors a value-based specialty care platform that connects their members with a rigorously vetted network of specialty care providers. Carrum's transparent, all-inclusive bundled pricing, award-winning technology, and dedicated care navigation team help lower costs for both members and employers while delivering a superior member experience. Carrum is independently validated to reduce unnecessary procedures by as much as 30%, lower readmissions by 80%, and save employers up to 45% per episode of surgical care.

Since launching in 2014, we've partnered with top-quality providers across the nation including Cleveland Clinic, Johns Hopkins, Mayo Clinic, Stanford Health Care, and a growing network of 1,400+ COEs. We serve hundreds of self-insured employers including Fortune 50 companies, such as United Airlines, US Foods, and Prudential, and public sector clients such as the States of Maine, Nevada, Tennessee, and Self-Insured Schools of California. The impact of our platform has been validated by a landmark RAND Corporation study, honored with prestigious awards from institutions like Harvard Business School & Harvard Medical School, and featured as a Harvard Business School case study. As a recognized digital health leader, Carrum is frequently covered by national media, including Bloomberg, Fast Company, Fierce Healthcare, Fortune, Los Angeles Times, Reuters, TechCrunch, and U.S News & World Report. Backed by $96M from top-tier investors including OMERS, Tiger Global Management, Revelation Partners and Wildcat Ventures, we're only scratching the surface of our opportunity. Come join us.

Carrum Health is an equal opportunity employer and encourages all applicants from every background and life experience. A Note on Recruitment Safety: To protect yourself against recruitment fraud, please note that Carrum Health will only communicate via an @ carrumhealth.com email address. We do not conduct interviews via text or