GENERAL MANAGER - NYU - New York, NY

Job Description

Job Description

Salary:  $100,000 - $115,000

Other Forms of Compensation: Bonus Eligible 

At over 300 college & universities around the country,  Chartwells Higher Education is re-inventing the on-campus dining experience. We are challenging the norm and setting new standards by investing in high-tech, food-infused social spaces that bring people together to promote meaningful relationships and interactions. We are food-forward difference makers, bound together by a desire to feed hungry minds and prepare students for success.

We are seeking hungry, humble and smart associates who are looking to join and grow with a diverse organization. We invite you to start your career journey with us and look forward to hearing from you. 

Job Summary

As a General Manager, you will serve as the strategic and operational leader of a high-profile dining program, driving exceptional guest experiences, financial performance, and team engagement. You will oversee all aspects of food service operations, ensuring the account consistently exceeds client expectations while operating within budgetary guidelines. This role requires a dynamic leader who can inspire teams, cultivate strong client partnerships, and deliver innovative dining experiences in a fast-paced, hospitality-driven environment.

Key Responsibilities:

Lead all daily food service operations, ensuring exceptional hospitality, culinary quality, and guest satisfaction.
Drive operational excellence while achieving financial objectives, including revenue growth, profitability, labor management, and cost control.
Partner closely with clients to build strong relationships, anticipate needs, and deliver innovative dining solutions.
Recruit, develop, mentor, and retain a high-performing management and frontline team.
Conduct employee meetings, performance reviews, coaching sessions, and training programs that support engagement and career growth.
Ensure compliance with all company policies, client standards, and local, state, and federal regulations.
Maintain food, labor, and operating costs while preserving the highest standards of food quality and service.
Analyze financial data, identify trends, and implement strategies to maximize operational performance.
Manage budgeting, forecasting, P&L accountability, cash handling, and financial reporting.
Oversee purchasing, inventory management, vendor relationships, and supply chain efficiencies.
Collaborate with culinary leadership on menu planning, promotions, and innovative dining concepts.
Ensure adherence to HACCP standards and all food safety, sanitation, health, and fire regulations.
Foster strong partnerships across departments and integrate dining operations with the client's broader business objectives.
Lead and support catering and special events operations, ensuring flawless execution and exceptional client service.
Continuously evaluate operations and implement process improvements that enhance the guest experience and operational efficiency.

Preferred Qualifications:

Bachelor's degree in Hospitality Management, Business, Culinary Management, or a related field preferred, or equivalent combination of education and professional experience.
8+ years of progressive food service, hospitality, restaurant, or multi-unit operations experience, including 5+ years in senior management leadership roles.
Proven success managing high-volume, upscale dining, corporate dining, hospitality, restaurant, hotel, or food service operations.
Demonstrated expertise in financial management, including budgeting, forecasting, P&L ownership, labor management, and cost controls.
Strong leadership presence with a track record of building, developing, and retaining high-performing teams.
Experience with workforce planning, hiring, onboarding, coaching, performance management, and succession planning.
Exceptional client relationship management and business development skills.
Strong understanding of food purchasing, inventory management, procurement, and vendor negotiations.
Ability to analyze operational and financial metrics and translate insights into action plans.
Outstanding communication, presentation, and interpersonal skills.
Professional presence with exceptional business acumen and customer-focused leadership style.
Proficiency with Microsoft Office Suite, including Excel, PowerPoint, and Word.
ServSafe Manager Certification and/or Department of Health Certification preferred.
Demonstrated commitment to integrity, accountability, diversity, and operational excellence.

Apply to Chartwells Higher Education today!

Chartwells Higher Education is a member of Compass Group USA

Click here to Learn More about the Compass Story

Compass Group is an equal opportunity employer.  At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. 

Applications are accepted on an ongoing basis.

Chartwells Higher Ed maintains a drug-free workplace.

Associates at Chartwells Higher Ed   are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

-usa.com/wp- content/uploads/2023/08/2023_WageTransparency_ChartwellsHED.pdf

Certain positions may require Florida Level 2 background screening. Details:

Req ID: 1578380

Chartwells HE 

KRISTINA MCCARTHY 

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